About this Event
Effective communication is at the heart of safe, compassionate healthcare. This interactive half-day course, developed and delivered by a Specialist Trainer from the States of Jersey Police Force, provides healthcare professionals with practical skills and evidence-based approaches to confidently manage challenging interactions, reduce conflict, and de-escalate situations before they escalate.
Participants will explore a range of communication and behavioural models used across healthcare and emergency services, gaining a deeper understanding of how communication impacts behaviour, relationships and outcomes. Through engaging discussions, real-life case studies, and scenario-based exercises, learners will develop the confidence to respond appropriately in a variety of challenging situations.
Topics include:
- LEAPS communication model
- VERA communication framework
- OARS communication techniques
- BETARI's Box
- Trauma-Informed Communication
- CARE De-Escalation Model
- Situational Awareness Model
- BUGEE communication framework
- Healthcare-specific de-escalation techniques
- Understanding behaviour and conflict triggers
- Practical case studies and realistic scenarios
By the end of the course, participants will have a toolkit of communication and de-escalation strategies that can be applied immediately within healthcare settings to promote safety, professionalism and positive patient experiences.
Suitable for: Healthcare professionals, support staff, carers, and anyone who may encounter challenging conversations or behaviours in the workplace.
Event venue & nearby stays
2 Britannia Place, Bath Street, 93 Bath Street, Saint Helier, Jersey
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