About this Event
STRIVE WISDOM | EVENT LEARNING BRIEF
Workplace Conflict Resolution & Difficult Conversations
Location: New York City, NY, USA
01 | The Session At A Glance
- Location: New York City, NY, USA
- Duration: 1 Full Day – 8 Hours
- Delivery: Instructor-led classroom training
- Format: In person classroom training / Virtual Session
- Language: English
- Credits: 8 PDUs / Training Hours
- Certification: Course Completion Certificate
- Refreshments: Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
02 | Why This Session?
Workplace disagreements can arise from different priorities, communication styles, responsibilities, expectations, or working methods. When concerns remain unresolved, they can affect collaboration, decision-making, and professional relationships.
This session explores practical approaches to conflict resolution, active listening, emotional awareness, and difficult conversations. Participants will examine ways to communicate concerns clearly, understand different perspectives, and discuss disagreements constructively.
03 | What You Can Take Into Your Work
By the end of the session, participants will be able to:
- Identify common sources of workplace conflict.
- Apply active listening and respectful communication techniques.
- Prepare for difficult conversations using clear objectives and relevant information.
- Recognise emotional responses and manage conversations constructively.
- Use problem-solving approaches to explore possible resolutions.
- Establish practical next steps and agreements following workplace discussions.
04 | Is This Session For You?
- Managers and Department Heads: Address team disagreements, clarify expectations, and support constructive discussions.
- Team Leaders and Supervisors: Manage concerns involving performance, responsibilities, and daily collaboration.
- HR and People Managers: Respond to employee concerns and support professional workplace communication.
- Project and Programme Managers: Address differences involving priorities, responsibilities, deadlines, and deliverables.
- Operations and Business Professionals: Manage differences in working methods, expectations, and cross-functional responsibilities.
- Business Leaders and Executives: Approach sensitive discussions with clear communication and considered judgement.
05 | The Strive Wisdom Approach
- Practical: Explore workplace disagreements and techniques for managing difficult conversations.
- Human-Centred: Consider different perspectives, listen carefully, and communicate respectfully.
- Responsible: Encourage fair discussions, appropriate boundaries, and constructive responses.
- Workflow-Oriented: Connect conflict resolution with responsibilities, communication processes, and shared objectives.
- Applied: Practise communication and problem-solving techniques through guided activities and workplace scenarios.
06 | From Individual Learning To Team Practice
Participants will practise addressing workplace disagreements, preparing for difficult conversations, listening to different perspectives, and identifying constructive next steps. Activities will focus on clear communication, emotional awareness, problem-solving, and maintaining professional working relationships.
In-House Session
Want to train your entire team?
Strive Wisdom offers in-house sessions tailored to an organisation’s workplace examples, communication needs, responsibilities, and conflict-resolution processes. The session content and activities can be adapted to suit the team’s working environment.
Agenda
The Seven Practical Areas
Module 1: Understanding Workplace Conflict
Info: • Identify common causes of workplace disagreements.
• Recognise how assumptions and expectations affect interactions.
• Understand different approaches to conflict.
• Icebreaker
Module 2: Communication and Active Listening
Info: • Listen to understand different perspectives.
• Communicate concerns clearly and respectfully.
• Ask questions to clarify information and expectations.
• Role Play
Module 3: Preparing for Difficult Conversations
Info: • Define the purpose of a difficult conversation.
• Separate observable facts from assumptions.
• Identify desired outcomes and relevant concerns.
• Workshop Exercise
Module 4: Emotional Awareness During Conflict
Info: • Recognise emotional responses during disagreements.
• Explore ways to manage reactions and maintain composure.
• Respond thoughtfully to challenging comments.
• Group Discussion
Module 5: Addressing Disagreements Constructively
Info: • Discuss differences without personal attacks.
• Identify shared interests and underlying concerns.
• Explore practical options for resolving disagreements.
• Simulation
Module 6: Negotiation and Collaborative Problem-Solving
Info: • Compare possible solutions against relevant needs.
• Identify areas of agreement and difference.
• Develop mutually considered next steps.
• Case Study
Module 7: Reaching Agreements and Following Up
Info: • Summarise decisions and agreed responsibilities.
• Clarify actions, expectations, and follow-up.
• Review outcomes and identify further steps where needed.
• Hands-On Activity
Event venue & nearby stays
Regus - NY, New York City - Brookfield Place, 200 Vesey Street, 24th Floor, New York, United States
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