The Contact Centre in 2027: What Happens Next?

The Contact Centre in 2027: What Happens Next? is an in-person breakfast briefing for contact centre professionals and leaders.

ScorebuddyCX and CCMA Ireland bring together technology, operational and practitioner perspectives to explore what comes next for the contact centre—and what leaders should be thinking about now.

AI, automation and changing customer expectations are reshaping the sector. Organisations can analyse more customer interactions, automate more processes and uncover more insight than ever before. But access to new technology does not automatically mean better customer experiences, stronger frontline teams or improved performance.

As 2027 approaches, the discussion moves beyond what AI can do to what organisations are actually doing with it—and whether they are ready to turn technology into better outcomes.

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• Date: Wednesday, 11 November 2026
  
• Time: 10am
  
• Location: Dublin
  
• Format: In-person breakfast briefing
  
• Organisers: ScorebuddyCX and CCMA Ireland
  

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The Dining Room at Fallon & Byrne, Exchequer Street, Dublin, Ireland

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