About this Event
Stop letting leads go cold. Start winning customers while you rest.
As a small business owner, you can not be glued to your phone 24/7, but customers still expect instant responses. In the digital age, even a 4-hour delay can mean a lost sale.
This workshop shows you how to bridge the gap between “away from desk” and “open for business.” We’ll move beyond robotic out-of-office messages and teach you how to configure intelligent auto replies with a warm, human, and helpful tone. Plus, we will tackle one of the most stressful parts of business: Google Reviews. Learn how to turn feedback even the tough stuff into your greatest marketing asset in seconds.
Learning Outcomes
- Intelligent Automation: Set up automated response systems that actually answer questions instead of just saying “we’ll get back to you.”
- The Warm Human Tone: Master the art of Humanized AI so customers feel heard and valued, even when you’re not there.
- Google Review Mastery: A 30-second workflow to respond to positive, neutral, and negative reviews with professional grace.
- Conflict De-escalation: Templates and techniques to handle difficult customers and turn a 1-star complaint into a 5-star recovery.
- Lead Retention: Build a “no leak” funnel where every enquiry is captured and nurtured automatically until you can take over.
Key Topics Covered
- How to set up smart, humanized auto-replies
- Strategies for responding quickly to Google Reviews
- Conflict de-escalation communication techniques
- Practical workflows to keep leads warm
- Standardizing your brand voice across all customer interactions
Who Should Attend
- Service-Based Businesses: Hairdressers, trades, consultants who are often busy “on the tools” and can’t always answer the phone.
- Retail & Hospitality Owners: Businesses managing high volumes of Google Reviews and customer enquiries.
- One-Person Operations: Entrepreneurs who need a virtual receptionist without the salary costs.
- Small Business Teams: Teams looking to unify their brand voice across all customer touchpoints.
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Refund, Cancellation and Transfer Policy
1) Your legal rights: Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this policy limits them. This policy applies to tickets for this event only.
2) If we cancel or materially change the event: If we cancel this event, or change its date, content, format or delivery mode so materially that it no longer meets your reasonable needs, you can choose either:
(a) a full refund of the total you paid, including Eventbrite fees, to your original payment method; or
(b) a transfer to a later event of your choice.
We do not deduct any fee from these refunds. Minor changes, such as a substitute presenter, a running-order change, or a different room at the same venue, do not entitle you to a refund under this clause. If you think a change is material, email and we will decide within 5 business days. We will give reasons if we decline, and your legal rights are unaffected.
3) If you cannot attend: Tickets are non-refundable for change of mind. If you tell us at least 14 days before the event, you may move your ticket once to another session, subject to availability. It has no cash value.
4) Transferring your ticket to another person: You may transfer your ticket to another person up to 7 days before the event, by emailing with the new attendee’s name and email, or via Eventbrite’s transfer tool where enabled. Tickets must not be resold for more than you paid. We set this cut-off because we confirm final attendee numbers with the venue and caterer, and prepare name badges and course materials, 7 days before each event.
5) No-show or leaving early: No refund or credit is available if you do not attend or leave part-way through, except as required by law.
6) Refund requests: Email with your name, order number and the clause you rely on. We acknowledge requests within 5 business days and decide them within 10 business days. Approved refunds go to the original payment method and normally appear within 5 to 10 business days.
7) Conduct: We may refuse entry or remove an attendee who endangers others or seriously disrupts the event. No refund is due for that. This does not limit your legal rights.
8) Tickets sold through Eventbrite: Eventbrite processes tickets. Its refund tools and terms apply in addition to this policy, and we will honour the rights set out here. For advisory, training or consulting under a separate written agreement, that agreement’s terms apply together with clauses 1 and 2.
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Event venue & nearby stays
The Platform, 256 Adelaide Terrace, Perth, Australia
Concerts, fests, parties, meetups — all the happenings, one place.