NFP Service Delivery and Client Data Safeguarding with AI

For NFPs, AI may help streamline service delivery and administrative work, but using it with client information can introduce risks around privacy, confidentiality, and inappropriate automation. This practical safeguarding lab helps NFP teams explore where AI can fit into their services without compromising the people they support.

You will map a service workflow, identify client-data risks, and develop practical safeguards for human review and safer AI use.

This session is designed for:

• NFP service managers
• Frontline coordinators
• Client-data custodians
• Community programme leads
• Volunteers involved in service delivery
• NFP teams exploring responsible AI use

• Map a service workflow: Identify where client information is collected, handled, shared, and potentially exposed.
• Identify client-data risks: Examine privacy, confidentiality, and data-handling risks when AI is introduced into service delivery.
• Set safe-use boundaries: Decide what information should stay out of AI tools and where additional safeguards are needed.
• Build human review safeguards: Define where people need to check, approve, or make decisions before AI-supported outputs are used.
• Plan practical next steps: Turn your findings into a simple approach for safer AI use within your organisation.

• A Service Workflow and Client-Data Risk Map
• A Human Review and Data-Safety Checklist
• Practical safeguards for AI-supported service delivery
• A clear next step into the WA AI Hub capability pathway

Please bring your laptop for the practical activities. You may bring a general service workflow to work from, but do not use confidential, personal, or sensitive client information during the session. No previous AI experience is required. This is a practical safeguarding lab focused on responsible AI use in NFP services and does not provide legal, privacy, or clinical advice.

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1) Your legal rights: Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this policy limits them. This policy applies to tickets for this event only.

2) If we cancel or materially change the event: If we cancel this event, or change its date, content, format or delivery mode so materially that it no longer meets your reasonable needs, you can choose either:

(a) a full refund of the total you paid, including Eventbrite fees, to your original payment method; or

(b) a transfer to a later event of your choice.

We do not deduct any fee from these refunds. Minor changes, such as a substitute presenter, a running-order change, or a different room at the same venue, do not entitle you to a refund under this clause. If you think a change is material, email and we will decide within 5 business days. We will give reasons if we decline, and your legal rights are unaffected.

3) If you cannot attend: Tickets are non-refundable for change of mind. If you tell us at least 14 days before the event, you may move your ticket once to another session, subject to availability. It has no cash value.

4) Transferring your ticket to another person: You may transfer your ticket to another person up to 7 days before the event, by emailing with the new attendee’s name and email, or via Eventbrite’s transfer tool where enabled. Tickets must not be resold for more than you paid. We set this cut-off because we confirm final attendee numbers with the venue and caterer, and prepare name badges and course materials, 7 days before each event.

5) No-show or leaving early: No refund or credit is available if you do not attend or leave part-way through, except as required by law.

6) Refund requests: Email with your name, order number and the clause you rely on. We acknowledge requests within 5 business days and decide them within 10 business days. Approved refunds go to the original payment method and normally appear within 5 to 10 business days.

7) Conduct: We may refuse entry or remove an attendee who endangers others or seriously disrupts the event. No refund is due for that. This does not limit your legal rights.

8) Tickets sold through Eventbrite: Eventbrite processes tickets. Its refund tools and terms apply in addition to this policy, and we will honour the rights set out here. For advisory, training or consulting under a separate written agreement, that agreement’s terms apply together with clauses 1 and 2.

#AIforNFPs #AISafeguarding #ResponsibleAI #DataPrivacy #ClientData #AIinCommunityServices #AIGovernance #HumanOversight #AIForGood #WesternAustralia

Event venue & nearby stays

The Platform, 256 Adelaide Terrace, Perth, Australia

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