Mastering the 2026 CQC Regulatory Overhaul

The Care Quality Commission is transforming its regulatory model throughout 2026 — and every provider will be affected. This intensive, evidence‑led course gives leaders, managers, and compliance professionals the clarity, tools, and confidence needed to stay inspection‑ready as the Single Assessment Framework is replaced.

This course runs 10:00am-4:30pm and includes the training day, a bank of training resources and materials to take home, plus lunch and refreshments throughout the day.

Who they are. What they do. Why it matters.

• Welcome & course overview
• The history and evolution of the CQC
• Understanding registration: who must register and why

Build strong, inspection‑ready evidence.

• Overview of the CQC inspection model
• The 11 Fundamental Standards
• The 5 Key Questions (Safe, Effective, Caring, Responsive, Well‑led)
• Mapping the Fundamental Standards to the 5 Key Questions
• Creating and using an Evidence Matrix
• What good evidence looks like for each Key Question

Understanding the current model before the transition.

• What the SAF is and why it was introduced
• “I” and “We” Statements explained (34 Quality Staements)
• How the 5 Key Questions link to regulations & Fundamental Standards
• Evidencing compliance through “We” Statements

A new era of structured, sector‑tailored regulation.

Each new framework includes:

• The 5 Key Questions
• Structured Questions (new Key Lines of Enquiry replacing Quality Statements)
• Rating Characteristics for Outstanding, Good, Requires Improvement & Inadequate
• “I” Statements from the Making It Real framework to keep lived experience central

Practice like an inspector.

• Understanding SOFI (Short Observational Framework for Inspections)
• How to conduct observational audits & reviews
• Using CQC inspector methodology and guidance
• Identifying gaps and improvement opportunities

Present your service at its best.

• First impressions and professional presentation
• Showcasing good practice and positive outcomes
• Meeting the inspection team
• Housekeeping expectations for staff

What happens next — and how to respond.

• Immediate team debrief
• The 48‑hour factual accuracy process
• Understanding how ratings are determined
• Inspection frequency and influencing factors
• Navigating the draft report

Practical strategies to elevate quality.

• What Outstanding looks like in practice
• Sharing and embedding best practice
• Using the CQC website and resources effectively
• Building a culture of continuous improvement

Course Testimonials

London Course –

“Excelent course - incredible value for money and much appreciated” – Dr Alpa Johar – Floss and Smile Dental Practice

Manchester Course –

"The session was really useful for someone starting off in a CQC role within General Practice. There was lots to take back into the practice to ensure we are compliant under the new framework." - Jessica Potts - Benchill medical practice

“Have to say this was the best course I have ever attended on any subject. Delivery of the information again, best I have experienced. Very memorable. I will learn by your example.”Sharon Joy – Blanchland Medical Practise

Birmingham –

“Excellent session. Well delivered in a concise, interesting and easily understandable way.” Reece – Avon Support

“A really useful session with examples and practical solutions. Interactive and engaging. Useful materials shared to help our team build internal systems to support local practices.” Kay Crossman – BSOL ICB Peer Support Team

“Very interesting, informative and relevant. Enjoyable and able to apply to practice.” Liz Harrison – Laurel Residential Homes

Event venue & nearby stays

St Giles London - A St Giles Hotel, 12 Bedford Avenue, London, United Kingdom

Concerts, fests, parties, meetups — all the happenings, one place.

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