About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
About This Event
Duration: 1 Day
Course Delivery: Classroom / In-House
Language: English
Credits: 8
Certificate: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
Develop a more effective and person-centred approach to professional communication with Motivational Interviewing Skills for Professionals in Perth. This 1-day course equips participants with techniques for listening with greater empathy, asking purposeful questions, exploring values, addressing objections, and maintaining rapport during difficult conversations. Participants will apply the MI framework to practical situations involving coaching, feedback, counselling, performance, engagement, and behaviour change.
Learning Objectives
- Build a solid understanding of Motivational Interviewing principles
- Practise effective OARS communication methods
- Enhance listening skills, empathy, and rapport
- Identify motivation, uncertainty, and readiness for change
- Guide discussions according to individual values and goals
Targeted Audience
- Professionals and practitioners in healthcare
- HR professionals and managers responsible for people
- Social workers and counsellors
- Educators, teachers, and trainers
- Coaches and mentors
- Sales and customer interaction professionals
- Supervisors and team leaders
- Managers and business professionals
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Agenda
Module 1: Introduction to Motivational Interviewing
Info: • Understand MI principles and collaborative communication
• Explore motivation and ambivalence in clients, employees, or students
• Recognize barriers to engagement
• Icebreaker Exercise
Module 2: Core MI Communication Techniques
Info: • Master open-ended questions, affirmations, reflections, and summaries (OARS)
• Develop active listening and empathy
• Respond effectively to resistance
• Activity
Module 3: Understanding Motivation and Behavior Change
Info: • Explore intrinsic vs extrinsic motivation
• Identify readiness for change across individuals and teams
• Align goals with values and desired outcomes
• Case Study
Module 4: Applying MI in Professional Contexts
Info: • Adapt MI for healthcare, HR, social work, education, or sales
• Conduct effective coaching, feedback, or counseling conversations
• Guide individuals toward self-motivated decisions
• Role Play
Module 5: Overcoming Resistance and Objections
Info: • Recognize and address reluctance constructively
• Reframe objections as engagement opportunities
• Maintain rapport and trust during difficult interactions
• Scenario Exercise
Module 6: Integrating MI into Daily Practice
Info: • Incorporate MI into workflow and professional routines
• Collaborate effectively with multidisciplinary teams
• Use MI to enhance engagement, adherence, or performance
• Simulation Exercise
Module 7: Personal MI Action Plan
Info: • Develop a step-by-step plan to apply MI skills professionally
• Set measurable goals and track outcomes
• Commit to continuous skill improvement
• Action Plan Presentation
Event venue & nearby stays
Regus St Martins Tower, 44 Saint Georges Terrace #Level 27, Perth, Australia
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