Frontline Workers, AI & Wearable Technology in Energy & Utilities

Join energy and utility industry leaders, ODS, RealWear and SAP for an interactive workshop exploring how AI, wearable technologies and connected enterprise systems can transform the frontline worker experience, improve adoption of digital technologies, enhance safety and productivity, and accelerate workforce upskilling. Inspired by ODS's existing utilities-focused wearable and AI use cases.

• Arrival refreshments
• Meet fellow utility leaders and innovators
• Informal networking
• Opportunity to view the latest wearable technologies from RealWear

Hosted by ODS

• The changing role of the frontline worker
• Why user experience is critical to successful technology adoption
• Challenges facing utilities today
• The opportunity presented by AI and wearable technologies
• Objectives for the day

Hosted by ODS

Interactive discussion covering:

• Workforce demographics and skills shortages
• Capturing and retaining tribal knowledge
• Driving adoption of digital solutions in the field
• Safety, compliance and operational excellence
• Reducing administrative burden on frontline teams
• Creating consumer-grade user experiences for field workers
• Practical AI opportunities for utilities

Ben Wright, RealWear

An interactive showcase of the latest advances in industrial wearable technology and how they are transforming frontline operations across asset-intensive industries.

Topics include:

• Evolution of wearable technologies for industrial workers
• Latest RealWear devices and capabilities
• Voice-first and hands-free user experiences
• Advances in ergonomics and worker acceptance
• AI-enabled wearable experiences
• Integration with enterprise applications
• Future innovation roadmap
• Lessons learned from global deployments

Hands-on device experience and technology showcase.

Presented by ODS and RealWear

Experience live demonstrations of utility-focused use cases and see how AI, wearables and enterprise systems can work together to support frontline operations.

• Hands-free access to procedures, manuals and asset information
• Natural language interaction using voice
• AI-driven troubleshooting and decision support
• Automated work summaries and shift handovers
• Context-aware guidance based on asset history
• On-the-job coaching and learning support for less experienced workers

• Voice-controlled form completion
• Guided inspections and audit processes
• Photo and video evidence capture
• Automated compliance documentation
• Standardised execution of maintenance activities
• Embedded step-by-step guidance that improves consistency and supports workforce training and onboarding

• "See What I See" collaboration
• Real-time support from control rooms, OEMs and subject matter experts
• Faster issue resolution and fewer site visits
• Knowledge transfer from experienced engineers to newer employees
• Remote mentoring and coaching during task execution
• Improved workforce competency through guided support

• Capturing tribal knowledge from experienced workers
• Creating digital knowledge assets for future use
• Faster onboarding of new employees
• Support for succession planning and workforce development
• Improved access to expertise regardless of location

• Guided execution of safety-critical procedures
• Digital permit and compliance support
• Improved auditability and traceability
• Consistent execution regardless of experience level
• Embedded operational guidance that reinforces training and compliance requirements

Key Discussion Point:
These use cases not only improve productivity, safety and operational performance, but also provide powerful mechanisms for workforce training, upskilling, onboarding and knowledge retention.

Opportunity to continue discussions and experience the wearable demonstrations.

Tiago Fernandes, SAP

Topics include:

• The evolution of ERP and Intelligent Asset Management
• AI in maintenance, operations and field service
• Connecting frontline workers to enterprise processes
• The role of SAP in enabling intelligent operations
• Future AI roadmap and innovations
• Enterprise architecture considerations for wearable technologies
• Creating an integrated digital thread from the control room to the frontline worker

Facilitated discussion focused on:

• Which frontline AI use cases deliver the fastest return on investment?
• Barriers to workforce adoption
• Lessons learnt from digital transformation programmes
• Building the business case for AI and wearable technologies
• Priorities and investment areas for utilities over the next 24 months

A dedicated networking session to:

• Exchange ideas with peers from across the utilities sector
• Discuss adoption strategies and lessons learned
• Meet experts from SAP, RealWear and ODS
• Explore future collaboration and pilot opportunities

Exclusive Guided Tour of Imperial War Museum Duxford

Featuring a guided visit centred around the iconic Spitfire aircraft and its engineering legacy.

Discussion themes include:

• Innovation and operational excellence
• Human performance enabled by technology
• The evolution of tools, training and safety
• Lessons from aviation that can be applied to today's frontline workforce
• How technology adoption shapes organisational success

Participants will leave with:

• A practical understanding of AI use cases for frontline utility workers
• Hands-on experience with the latest wearable technologies from RealWear
• Insights into SAP's Asset Management and AI strategy
• Ideas for improving workforce engagement and technology adoption
• Opportunities to learn from peers facing similar challenges
• Potential pilot concepts that can be applied within their organisations

Theme of the Day:
Empowering Frontline Workers through AI, Wearables and Connected Enterprise Systems.

Event venue & nearby stays

IWM Duxford, IWM Duxford Airfield, Cambridge, United Kingdom

Concerts, fests, parties, meetups — all the happenings, one place.

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