About this Event
The way you handle pressure, feedback and disagreement at work shapes your relationships and your career as much as your technical skills do. Emotional Intelligence for Professional Growth is a one-day, hands-on course in New York City, open to beginners and to professionals at every level. By the end of the day, you will know how to recognise your emotional triggers, pause before reacting, listen with empathy, express concerns respectfully and handle difficult conversations with confidence. Through simulations, role play, a case study and a workshop exercise, you will practise these skills in real workplace situations and map out your own strengths and areas to develop. The course also earns you 8 PDUs and a Course Completion Certificate, with lunch and refreshments included.
01 | The Session At A Glance
Location
New York City, NY, USA
Duration
1 Full Day – 8 Hours
Delivery
Instructor-led classroom training
Format
In person classroom training / Virtual Session
Language
English
Credits
8 PDUs / Training Hours
Certification
Course Completion Certificate
Refreshments
Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
NOTE: The course will be delivered by experienced local trainers.
We aim to assign a qualified professional trainer based in or near the advertised training location. The trainer’s details and professional profile will be shared with registered participants before the session.
02 | Why This Session?
Emotional intelligence helps professionals recognise emotions, manage reactions and communicate effectively. Workplace situations involving pressure, feedback, competing priorities and disagreements require emotional awareness and thoughtful responses.
This session explores self-management, empathy, active listening and constructive communication. Participants will consider practical ways to handle challenging conversations, understand different perspectives and maintain professional relationships.
03 | What You Can Take Into Your Work
By the end of the session, participants should be able to:
- Explain the core components of emotional intelligence.
- Recognise emotional triggers and behavioural patterns.
- Apply self-management techniques in challenging situations.
- Use empathy and active listening in workplace interactions.
- Identify appropriate communication approaches.
- Develop strategies for managing difficult conversations.
- Reflect on personal strengths and development areas.
04 | Is This Session For You?
Professionals and Individual Contributors: Recognise emotional responses and improve everyday workplace communication.
Managers and Department Heads: Apply emotional awareness to feedback, decision-making and team interactions.
Team Leaders and Supervisors: Manage disagreements and encourage constructive working relationships.
HR and People Professionals: Explore emotional intelligence in employee conversations and workplace challenges.
Project and Programme Managers: Navigate competing priorities, stakeholder expectations and different working styles.
Customer-Facing and Sales Professionals: Manage challenging customer conversations and maintain professional communication.
05 | The Strive Wisdom Approach
Practical: Explore workplace examples and participate in structured learning activities.
Human-Centred: Develop self-awareness while considering other people’s perspectives.
Responsible: Practise respectful communication, accountability and professional boundaries.
Workflow-Oriented: Connect learning to meetings, feedback discussions and team coordination.
Applied: Use reflection, case studies and role-play to practise workplace skills.
06 | From Individual Learning To Team Practice
Want to train your entire team?
Strive Wisdom can deliver this session in-house, tailored to your organisation’s responsibilities, workflows and professional context.
Activities can address relevant workplace situations, including feedback, disagreements, cross-departmental communication and team collaboration.
Need More Information? Our team is here to assist with course details, registration, and any other queries: [email protected]
© 2026 StriveWisdom. All Rights Reserved.
Agenda
The Seven Practical Areas
Module 1: Understanding Emotional Intelligence
Info: • Identify the main components of emotional intelligence.
• Examine how emotions influence workplace behaviour.
• Distinguish emotional awareness from impulsive reactions.
• Icebreaker
Module 2: Self-Awareness and Emotional Triggers
Info: • Recognise common workplace emotional triggers.
• Identify personal emotional and behavioural patterns.
• Examine how assumptions influence reactions.
• Hands on Activity
Module 3: Emotional Regulation and Self-Management
Info: • Practise pausing before responding to challenging situations.
• Explore techniques for managing reactions under pressure.
• Identify appropriate responses to feedback and disagreement.
• Simulation
Module 4: Empathy and Perspective-Taking
Info: • Understand the role of empathy in workplace relationships.
• Recognise different perspectives and interpretations.
• Apply active listening and clarifying questions.
• Role Play
Module 5: Emotional Intelligence and Workplace Communication
Info: • Examine how tone and word choice influence conversations.
• Practise expressing concerns respectfully.
• Explore constructive responses to criticism and feedback.
• Role Play
Module 6: Conflict Management and Relationship Building
Info: • Recognise emotional factors in workplace disagreements.
• Explore approaches to discussing differences constructively.
• Identify behaviours that support trust and collaboration.
• Case Study
Module 7: Applying Emotional Intelligence to Professional Growth
Info: • Assess personal emotional intelligence strengths and development areas.
• Identify opportunities to apply emotional awareness at work.
• Develop practical actions for continued improvement.
• Workshop Exercise
Event venue & nearby stays
Regus - NY, New York City - Brookfield Place, 200 Vesey Street, 24th Floor, New York, United States
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