About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course provides essential skills and tools to resolve conflicts and improve collaboration within cross-functional environments. You will learn proven conflict-management frameworks, mediation techniques, negotiation strategies, and communication methods that strengthen relationships and drive team performance. Through structured modules and practical activities, you will discover how to transform conflicts into opportunities, reduce misunderstandings, and build a cooperative team culture that supports organizational success.
Learning Objectives
By the end of this course, you will be able to:
- Identify conflict triggers and root causes in cross-functional settings.
- Use communication strategies that improve understanding and reduce tension.
- Apply conflict-resolution models to real workplace situations.
- Facilitate mediation and structured conflict conversations.
- Strengthen collaboration through teamwork and alignment frameworks.
- Improve negotiation outcomes with structured approaches.
- Build trust and a positive conflict culture across teams.
Target Audience
Managers, HR professionals, team leads, cross-functional coordinators, supervisors, and anyone responsible for guiding team communication, productivity, and conflict resolution.
Why Choose This Course?
This course blends practical conflict-resolution frameworks with real-world collaboration strategies. The trainer brings extensive experience in organizational behavior, communication dynamics, and cross-functional team development. You will not only learn actionable tools, but also practice them through engaging activities designed for real workplace relevance and lasting impact.
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Want to train your entire team?
This course can be delivered as a customized in-house program tailored to your team’s structure, challenges, and communication needs. Modules, examples, and activities can be adapted to match your organization’s environment and desired outcomes, creating a more targeted and effective learning experience.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Understanding Workplace Conflict
Info: • Explore causes and patterns of interpersonal and cross-functional conflict.
• Learn how conflict affects productivity and collaboration.
• Understand healthy vs. unhealthy conflict responses.
• Icebreaker
Module 2: Conflict Resolution Models & Techniques
Info: • Study conflict-handling frameworks and practical application steps.
• Learn how to diagnose conflict type and choose the right approach.
• Explore escalation management and conflict prevention methods.
• Case Study
Module 3: Communication Strategies for Effective Resolution
Info: • Learn active listening and clarity techniques to reduce tension.
• Understand assertive communication for constructive dialogues.
• Explore message-framing techniques to avoid misunderstandings.
• Activity
Module 4: Mediation Skills for Cross-Functional Teams
Info: • Learn structured mediation steps for resolving disputes.
• Understand emotional management during conflict conversations.
• Explore third-party facilitation for neutral problem-solving.
• Simulation
Module 5: Negotiation Skills for Collaborative Outcomes
Info: • Learn interest-based negotiation for mutually beneficial solutions.
• Understand negotiation styles and their workplace impact.
• Explore strategies for balancing needs within diverse teams.
• Activity
Module 6: Collaboration Frameworks for Team Synergy
Info: • Discover models that enhance alignment across functional groups.
• Learn shared-goal communication techniques for cohesive teamwork.
• Explore responsibility distribution for smoother collaboration.
• Role Play
Module 7: Building a Sustainable Culture of Trust
Info: • Learn methods for strengthening trust across departments.
• Understand psychological safety as a foundation for collaboration.
• Explore long-term strategies for reinforcing conflict-mindful behaviors.
• Activity
Event Venue & Nearby Stays
Regus - Montreal, QC, 1200 Avenue McGill College, Montreal, Canada
CAD 604.71 to CAD 785.71
