About this Event
Prepare for the administrative side of healthcare through appointment scheduling, patient registration, phone etiquette, electronic health record navigation, records management, referrals, insurance verification, and professional communication.
Hands-on experience: Mock patient intake, appointment scheduling, phone scripts, referral processing, document management, and simulated EHR activities.
Career pathways: Medical receptionist, patient access representative, referral coordinator, and medical administrative assistant.
60-Hour Certificate Course
This program develops the administrative skills needed to support a medical office or healthcare facility. Students learn how to coordinate appointments, manage patient records, communicate professionally, verify insurance information, and support efficient office operations.
Topics covered
- Patient registration and appointment scheduling.
- Medical records management and documentation.
- Telephone etiquette and professional communication.
- Insurance verification and referral coordination.
- Electronic health records (EHR) fundamentals.
- HIPAA privacy and confidentiality.
- Medical office organization and customer service.
Hands-on learning: Mock patient registration, appointment scheduling, insurance verification, telephone simulations, and practice documentation using sample patient records.
Final examination and certification: NHA, subject to the applicable certification requirements and eligibility criteria.
Ideal for: Individuals pursuing medical receptionist, patient services representative, medical administrative assistant, or healthcare office support positions.
Instructor-led training
Learn directly from instructors through guided lessons, demonstrations, discussions, and practical examples.
Self-paced learning
Review course materials and complete designated learning activities at your own pace, according to the program's structure.
Hands-on experience
Apply your knowledge through practical assignments, simulated workplace tasks, sample documentation, and real-world scenarios.
Internship opportunities
Eligible students may have opportunities to gain supervised workplace experience, subject to placement availability, program requirements, and participating organizations.
In-person instruction in Cary, NC
Attend instructor-led sessions at the designated Cary training location. Specific schedules, tuition, and enrollment dates can be announced separately.
Attend instructor-led sessions at the designated Cary training location. Specific schedules, tuition, and enrollment dates can be announced separately.
Event venue & nearby stays
275 Carpenter Hill Ln, Cary, NC 27519, United States
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