About this Event
Group Discounts:
- Save 10% when registering 3 or more participants
- Save 15% when registering 10 or more participants
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Course Overview
This course provides a practical introduction to volunteer recruitment, engagement, and retention, enabling you to build strong volunteer programs that support organizational goals. You will learn essential strategies for onboarding, motivation, communication, and role clarity, ensuring volunteers feel valued and aligned with your mission. The session highlights real-world methods for creating meaningful volunteer experiences and managing challenges effectively. By the end of the day, you will have the foundational skills needed to design and run a structured, sustainable volunteer management system.
Learning Objectives
By the end of this course, you will:
- Understand how to design and manage structured volunteer programs.
- Recruit volunteers effectively using clear strategies and messaging.
- Build onboarding and engagement systems that support volunteer success.
- Enhance communication and feedback practices for better relationships.
- Apply simple digital tools to track, manage, and coordinate volunteers.
- Retain volunteers by creating meaningful and motivating experiences.
- Strengthen organizational capacity through effective volunteer planning.
Target Audience
NGO coordinators, managers.
Why is it the Right Fit for You?
This course is ideal if you manage volunteers or want to strengthen your organization’s ability to mobilize people efficiently. It offers practical techniques that help you build structured, engaging volunteer journeys that support long-term involvement. You gain clarity on how to motivate, support, and retain volunteers while avoiding common management challenges. The course uses simple, adaptable strategies suitable for organizations of different sizes and missions. With guided activities and actionable frameworks, you will leave prepared to enhance your volunteer program with confidence.
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Would you like your entire team to master volunteer management together?
We offer in-house training that can be fully customised to your organization’s context, volunteer structure, and operational needs. Whether you need support with recruitment systems, engagement strategies, or retention planning, we tailor the course to match your goals. This ensures your team develops consistent and effective approaches for working with volunteers.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Volunteer Management
Info: • Understanding volunteer roles and motivation
• Importance of structured volunteer programs
• Organizational benefits of volunteer engagement
• Activity
Module 2: Volunteer Recruitment Strategies
Info: • Identifying volunteer needs and role descriptions
• Using online and offline recruitment channels
• Communicating value and opportunities effectively
• Activity
Module 3: Screening & Selection
Info: • Application and interview basics
• Matching volunteers with roles
• Setting expectations early
• Activity
Module 4: Volunteer Onboarding & Orientation
Info: • Creating effective onboarding processes
• Orientation tools and welcome materials
• Setting clear responsibilities and boundaries
• Activity
Module 5: Engagement & Motivation Techniques
Info: • Building meaningful volunteer experiences
• Communication methods that improve engagement
• Recognizing and appreciating volunteer contributions
• Activity
Module 6: Managing Volunteer Performance
Info: • Providing feedback and support
• Handling common challenges
• Encouraging accountability
• Activity
Module 7: Volunteer Retention Strategies
Info: • Understanding why volunteers stay
• Creating long-term engagement plans
• Strengthening commitment through community and culture
• Activity
Module 8: Digital Tools for Volunteer Management
Info: • Using simple tracking and database tools
• Online communication and engagement channels
• Monitoring volunteer hours and activity
• Activity
Module 9: Building a Sustainable Volunteer Program
Info: • Policies, guidelines, and governance basics
• Risk management and safety considerations
• Continuous improvement for volunteer programs
• Activity
Event Venue & Nearby Stays
Regus BC, Vancouver - Pacific Centre, 701 West Georgia Street, Suite 1500, Vancouver, Canada
CAD 560.19 to CAD 724.76
