About this Event
Effective workplace communication goes beyond sharing information; it requires listening carefully, understanding different perspectives and responding constructively. This Strategic Communication and Active Listening at Work session explores practical techniques to communicate ideas clearly, ask meaningful questions, recognise misunderstandings and build stronger professional relationships. Through role-plays, workplace scenarios, group discussions and hands-on activities, you will practise active listening, constructive feedback and respectful approaches to difficult conversations. You will also learn to recognise how tone, body language and assumptions influence everyday interactions. Whether you lead a team, manage projects or collaborate with colleagues, this session will help you communicate expectations more clearly, navigate disagreements and strengthen workplace collaboration.
01 | The Session At A Glance
Session Detail
Location
New York City, NY, USA
Duration
1 Full Day – 8 Hours
Delivery
Instructor-led classroom training
Format
In person classroom training(Virtual session available upon request)
Language
English
Credits
8 PDUs / Training Hours
Certification
Course Completion Certificate
Refreshments
Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
NOTE: The course will be delivered by experienced local trainers.
We aim to assign a qualified professional trainer based in or near the advertised training location. The trainer’s details and professional profile will be shared with registered participants before the session.
02 | Why This Session?
Workplace communication involves sharing information, understanding different perspectives and addressing misunderstandings. Active listening supports clearer conversations and constructive professional relationships.
This session focuses on four practical areas:
- Communicating ideas and expectations clearly.
- Listening attentively and asking questions to clarify meaning.
- Recognising communication barriers and potential misunderstandings.
- Responding constructively to feedback, disagreements and workplace concerns.
03 | What You Can Take Into Your Work
By the end of this session, participants will be able to:
- Explain the principles of clear, purposeful workplace communication.
- Apply active listening techniques to understand different perspectives.
- Use open-ended questions and clarification techniques to check understanding.
- Identify barriers such as distractions, assumptions and unclear messages.
- Recognise how tone, non-verbal cues and empathy influence conversations.
- Develop constructive approaches to feedback and difficult discussions.
- Adapt communication approaches to different workplace situations.
04 | Is This Session For You?
Business Leaders and Executives
Communicate organisational priorities, understand stakeholder perspectives and support constructive discussions.
Managers and Department Heads
Clarify responsibilities, communicate expectations and listen to employee feedback.
Team Leaders and Supervisors
Improve everyday team conversations, task coordination and the handling of misunderstandings.
Project and Programme Managers
Communicate project updates, coordinate stakeholders and support cross-functional collaboration.
HR and People Professionals
Use attentive listening and respectful communication during employee conversations and feedback discussions.
Business and Operations Professionals
Exchange information clearly, coordinate tasks and collaborate with colleagues across functions.
05 | The Strive Wisdom Approach
Practical
Explore workplace scenarios and practise communication techniques relevant to everyday professional responsibilities.
Human-Centred
Consider empathy, respectful dialogue and the importance of understanding different viewpoints.
Responsible
Use thoughtful language, discretion and respectful responses in professional conversations.
Workflow-Oriented
Connect communication skills to meetings, handovers, task coordination and cross-team discussions.
Applied
Use structured activities to examine communication situations and consider how to apply the concepts at work.
06 | From Individual Learning To Team Practice
In-House Session
Want to train your entire team?
Strive Wisdom can deliver this session as an in-house programme tailored to an organisation's communication requirements, team responsibilities and working practices.
The programme can address team meetings, cross-department coordination, feedback conversations, stakeholder discussions and workplace misunderstandings.
Examples and activities can be aligned with the organisation's professional context and the communication responsibilities of participating teams.
Interested in In-House Training? Contact us at [email protected] to discuss your team’s training requirements and available options.
© 2026 StriveWisdom. All Rights Reserved.
Agenda
The Seven Practical Areas
Module 1: Foundations of Strategic Workplace Communication
Info: • Understand clear and purposeful communication.
• Identify audience needs and communication goals.
• Recognise common workplace communication barriers.
• Icebreaker
Module 2: Principles of Active Listening
Info: • Practise attentive listening.
• Identify distractions and assumptions.
• Use paraphrasing to confirm understanding.
• Hands-On Activity
Module 3: Asking Questions and Clarifying Information
Info: • Use open-ended questions.
• Clarify expectations and responsibilities.
• Summarise key information accurately.
• Role Play
Module 4: Verbal and Non-Verbal Communication
Info: • Understand tone, pace and word choice.
• Recognise body language and non-verbal cues.
• Adapt communication to workplace situations.
• Simulation
Module 5: Empathy, Feedback and Professional Relationships
Info: • Understand different perspectives.
• Practise respectful, constructive feedback.
• Develop empathetic communication habits.
• Group Discussion
Module 6: Difficult Conversations and Conflict Resolution
Info: • Identify sources of misunderstanding.
• Communicate respectfully during disagreements.
• Use listening and clarification to address concerns.
• Case Study
Module 7: Applying Communication Skills at Work
Info: • Communicate tasks and expectations clearly.
• Apply listening skills in meetings and handovers.
• Identify opportunities to improve daily interactions.
• Workshop Exercise
Event venue & nearby stays
Regus - NY, New York City - Brookfield Place, 200 Vesey Street, 24th Floor, New York, United States
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