About this Event
Remarkable Retail in the Age of AI
What it Takes to Win in an Increasingly Volatile World
Steve Dennis' first book, Remarkable Retail: Win & Keep Customers in the Age of Disruption, provided a post-COVID dissection of where retail was headed and unpacked his "8 Essentials" framework designed to help retailers navigate an increasingly volatile market.
Now a new wave of disruption threatens to upend the landscape once again, as AI and agentic commerce reach an inflection point and more of the retail customer experience is driven by algorithms and automation.
Does his mantra "physical retail isn't dead, boring, unremarkable retail is" still hold? In a world where more market share is concentrated in the hands of just a few super-scaled retailers, how does everyone else avoid a race to the bottom? What's the role of joy, meaning, belonging, and fun in an increasingly technology-dominated world? Why do smart people consistently overestimate the impact of technology, and will this time be any different?
In conversation with Laura Bloom Gordon, Dennis will cover the new forces reshaping the consumer, competitive, and technology markets and share what it takes to be truly remarkable as the pace of disruption accelerates.
The format is a fireside conversation, supplemented by select slides from two of the keynotes he has presented on stages and in boardrooms around the world, followed by audience questions.
KEY TAKEAWAYS — WHAT ATTENDEES LEAVE WITH
- Why must retailers choose to be remarkable- and how is that different in the age of AI
- What blind spots do retailers have in embracing technology innovation
- How do retailers avoid a race to the bottom as Amazon, Walmart, Costco gobble up ever more market share
- What is the role of joy, meaning, belonging, and fun in a world of increasing bifurcation and accelerating automation
- The first 50 people to register by November 10th will receive a signed copy of Dennis's book "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption." Must be there in person to pick up your book!
Our Speaker
Steve Dennis is a strategic advisor, keynote speaker, and analyst focused on the forces shaping the future of shopping. He hosts the retail industry's leading strategy podcast and was recently named a Top Retail Voice by the NRF for the third straight year, one of only five people globally to be so honored. He is also the author of two best-selling books: Remarkable Retail and Leaders Leap.
Prior to founding his own consulting firm, he spent more than two decades in senior leadership roles in retail and consumer products, most recently as the Chief Strategy Officer and SVP of Multichannel Marketing at the Neiman Marcus Group.
Steve received his BA in economics from Tufts University and an MBA from the Harvard Business School.
is the Chief Marketing Officer for Center for Brain Health and will lead the fireside chat.
A catalyst and a changemaker, Laura Bloom Gordon is passionate about innovation, brand building, and empowering teams to accelerate growth. In her role as Chief Marketing Officer at Center for BrainHealth, Laura is helping to change the conversation around brain health through strategic initiatives and partnerships, such as launching Brain Health Week and the first-ever Empowering Women Through Brain Health conference.
Previously, Laura served as Vice President, Marketing and Brand Innovation at 7-Eleven, Inc., where she redefined the brand through new products, strategic partnerships, and digital experiences. Prior to 7-Eleven, she was Senior Vice President, Marketing and Chief Innovation Officer at the Dallas Morning News, where she launched several new products, including "Quick," the free daily newspaper targeted to millennials. Earlier in her career, Laura held a number of senior marketing and product development roles at consumer-packaged goods companies. Laura earned her MBA from the Kellogg Graduate School of Management and a non-profit governance certificate from The University of Texas at Dallas. She is Past President and current head of Strategic Events for the Kellogg DFW Alumni Network, and a member of The Dallas Assembly.
Other Details
- Register to receive parking information prior to the event
- Additional membership and sponsorship information available on site.
- Questions: [email protected]
Event venue & nearby stays
James M. Collins Executive Education Center, 3150 Binkley Avenue, Dallas, United States
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