About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
This Vancouver session focuses on the communication techniques that make negotiations more effective and less adversarial. Participants will practice preparing for negotiations, identifying underlying interests, handling conflict calmly, and presenting their position with influence. By the close of the course, attendees will be ready to negotiate assertively while preserving trust and long-term relationships.
Key Benefits
- Strengthen communication skills to positively influence negotiations.
- Identify underlying interests through effective active listening.
- Maintain confidence and emotional control when negotiations become challenging.
- Develop stronger rapport and credibility in professional conversations.
- Present solutions and proposals that create value for all parties.
Target Audience
- Team Leaders and Managers
- Sales and Business Development Teams
- Entrepreneurs and Business Consultants
- Procurement and Supplier Management Professionals
- Project Managers and Client-Facing Professionals
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In-House Session
Customize the training for your organization with an in-house program focused on your team's communication needs, industry environment, and desired negotiation outcomes.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1 | Foundations of Negotiation Communication
Info: • Understanding negotiation psychology and human behaviour
• Exploring the key stages of negotiation
• Using tone, timing, and body language effectively
• Icebreaker Activity
Module 2 | Building Rapport & Trust
Info: • Establishing credibility and openness
• Using active listening as a negotiation advantage
• Asking questions to uncover interests and priorities
• Case Study
Module 3 | Verbal & Non-Verbal Persuasion Techniques
Info: • Using language that influences and persuades
• Managing voice, tone, and silence strategically
• Reading non-verbal cues in high-stakes discussions
• Practice Exercise
Module 4 | Managing Emotions & Conflict
Info: • Handling pressure and tension with composure
• Recognizing and diffusing manipulation tactics
• Turning disagreement into constructive dialogue
• Role Play
Module 5 | Communicating for Win-Win Outcomes
Info: • Framing proposals around mutual value
• Encouraging collaboration and compromise
• Avoiding defensive and confrontational communication
• Group Exercise
Module 6 | Negotiation Across Cultures & Teams
Info: • Navigating cultural and personality differences
• Managing virtual and cross-functional negotiations
• Maintaining professionalism across digital channels
• Case Study
Module 7 | Application & Practice
Info: • Participating in a real-world negotiation simulation
• Receiving feedback and participating in a debrief
• Creating a personal negotiation communication strategy
• Action Plan Review
Event venue & nearby stays
Regus - BC, Vancouver - Pacific Centre, 701 West Georgia Street, Suite 1500, Vancouver, Canada
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