About this Event
We’ll bring together the latest product updates, practical platform insights and expert perspectives on the challenges facing contact centres today.
We’ll kick things off at 10:00am with a welcome from Ben Booth, CEO of MaxContact, before our product team takes you through the latest updates and ways to get more from your setup, including reporting and analytics, contact strategies, workflows, triggers and CRM-led approaches.
We’ll also be unveiling Auto QA at Scale, giving you a first look at what’s coming next.
Alongside our product sessions, you’ll hear from external industry experts on the issues shaping the contact centre landscape and have the opportunity to share ideas and experiences with fellow MaxContact customers.
In the afternoon, we’ll tackle the challenges we’re hearing from you every day:
Connect Rate Challenge
How can you tackle declining connect rates in outbound contact and make every opportunity count?
AI Overwhelm
Where should you start with AI? We’ll cut through the noise, tackle common myths and explore where AI can genuinely add value.
Agent Performance, Retention & Support
From coaching and performance to retention and turnover, explore practical ways to support your agents and get the best from your teams.
Daytime sessions finish at 4:30pm, with lunch and refreshments provided throughout the day.
Then it’s time to continue the conversation at Chotto Matte, where we’ll be joined by fellow customers and the MaxContact team for food, drinks and Manchester skyline views. We’ll be there until around 8:00pm.
Register by 15th September to secure your place.
Questions? Email [email protected]
Event venue & nearby stays
The Edwardian Manchester Hotel, Peter Street, Manchester, United Kingdom
Concerts, fests, parties, meetups — all the happenings, one place.