About this Event
Bring your team and save:
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
About This Event
Duration: 1 Day
Course Delivery: Classroom / In-House
Language: English
Credits: 8
Certificate: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session
Course Overview:
Turn emotional awareness into workplace impact.
Strengthen your ability to manage challenging interactions, understand others, build trust, and make balanced decisions through greater emotional intelligence..
Learning Objectives
- Recognise your emotional triggers, patterns, and responses.
- Stay calm and effectively manage pressure.
- Strengthen relationships through empathy and social awareness.
- Communicate effectively in challenging workplace situations.
- Manage feedback and difficult discussions with greater confidence.
- Make balanced decisions while recognising emotional influences.
Targeted Audience
This training is suited to:
- Managers and Department Heads
- Team Leaders and Supervisors
- HR and People Professionals
- Project Managers
- Emerging Leaders
- Aspiring Managers
- Business Professionals
- Customer-Facing Professionals
- Professionals working with diverse teams
- Anyone looking to improve communication and relationships
Can Emotional Intelligence Help You Handle Workplace Challenges Better?
When emotions run high, pressure increases, or people hold different opinions, the ability to respond constructively becomes essential.
Emotional Intelligence offers practical strategies for recognising emotions, understanding triggers, staying composed, and responding deliberately rather than reacting.
This practical 1-Day course develops self-awareness, emotional control, empathy, resilience, communication, relationship management, and leadership influence.
Participants use realistic workplace situations to explore how emotional awareness can lead to better decisions, communication, and professional relationships.
Why Choose This Training?
Practical Approach
Turn concepts into skills through realistic workplace examples.
People-Focused Skills
Improve professional interactions with colleagues, teams, managers, and clients.
Immediate Workplace Application
Use the techniques from your next working day.
Leadership Connection
Strengthen emotional capabilities that support leadership and influence.
Modern Workplace Relevance
Explore EI in diverse, multicultural, virtual, and hybrid work environments.
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In-House Team Training
Your People. Your Challenges. Your EI Programme.
Why send employees away for generic training when the learning can be built around your workplace?
Our in-house Emotional Intelligence programme can be tailored around your organisation's:
Leadership challenges | Team dynamics | Communication needs | Workplace scenarios | Development objectives
We can incorporate relevant case studies, practical exercises, role plays, and workplace situations to create a more engaging learning experience.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Mastering the Foundations of Emotional Intelligence
Info: • Understand what emotional intelligence means in today's workplace.
• Discover how EI influences professional performance and relationships.
• Explore the five core dimensions of emotional intelligence.
• Interactive Activity: Assess your current emotional intelligence strengths.
Module 2: Building Self-Awareness and Recognising Emotional Triggers
Info: • Identify your emotional patterns and their influence on workplace behaviour.
• Develop greater clarity around your emotions and reactions.
• Explore how personal values, beliefs, and biases shape responses.
• Case Study: Identify and manage common workplace emotional triggers.
Module 3: Managing Emotions and Strengthening Resilience
Info: • Learn practical techniques for managing emotions under pressure.
• Build resilience and develop a growth-oriented mindset.
• Maintain focus and composure during difficult interactions.
• Role Play: Practise responding constructively to high-pressure situations.
Module 4: Developing Empathy and Social Awareness
Info: • Use empathy to strengthen leadership and workplace collaboration.
• Recognise verbal and non-verbal emotional signals.
• Improve awareness of team dynamics and different perspectives.
• Develop greater sensitivity when working across cultures.
• Exercise: Practise responding with empathy in workplace scenarios.
Module 5: Strengthening Relationships Through Emotional Intelligence
Info: • Build trust through emotionally intelligent communication.
• Develop confidence in giving and receiving constructive feedback.
• Apply EI techniques to workplace disagreements and conflict.
• Strengthen positive and productive professional relationships.
• Case Study: Navigate challenging workplace relationship situations.
Module 6: Leading with Emotional Intelligence
Info: • Develop an authentic and emotionally balanced leadership style.
• Inspire and influence others through stronger emotional connections.
• Understand how emotions affect employee motivation and engagement.
• Align team objectives with individual motivational needs.
• Leadership Activity: Apply EI principles to real leadership situations.
Module 7: Making Smarter Decisions and Solving Problems
Info: • Understand how emotions can influence decision quality.
• Balance emotional awareness with logical thinking.
• Identify and manage emotional biases in decision-making.
• Apply EI when dealing with complex workplace problems.
• Scenario-Based Exercise: Make balanced decisions in challenging situations.
Module 8: Putting Emotional Intelligence into Workplace Practice
Info: • Integrate EI into everyday communication and collaboration.
• Apply emotional intelligence effectively in virtual and hybrid teams.
• Strengthen emotionally intelligent workplace interactions.
• Contribute to a positive and supportive team culture.
• Practical Workshop: Apply EI strategies to realistic workplace situations.
Module 9: Creating Your Personal Emotional Intelligence Growth Plan
Info: • Evaluate your current EI capabilities and development needs.
• Identify practical areas for personal improvement.
• Create a structured roadmap for continued EI development.
• Establish measurable goals and milestones for ongoing practice.
• Self-Assessment: Build your personal EI action plan.
Event venue & nearby stays
Regus St Martins Tower, 44 Saint Georges Terrace #Level 27, Perth, Australia
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