About this Event
About This Event
Certificate: Course Completion Certificate
Duration: 1 Day
Course Delivery: Classroom / Virtual
Language: English
Credits: 8
Refreshments: Lunch, Snacks and beverages will be provided during the session
Great Leaders Feel Before They Act. Do You?
Think of the colleague everyone wants on their team. They stay composed when pressure rises, read the room before they speak, and make people feel heard. That isn’t a personality gift. It’s emotional intelligence, and it can be learned.
In today’s corporate world, understanding your own emotions and responding well to other people’s is essential for leadership, teamwork and strong performance.
Master Your Emotions. Strengthen Your Influence.
A one-day course that helps you understand and manage your own emotions while navigating those of others. Through practical applications, you’ll see how self-awareness, empathy and emotional regulation support better decisions, clearer communication and stronger professional relationships across diverse teams and cultures. It is designed for working professionals across English-speaking European countries.
Ideal for managers, team leaders, HR professionals and anyone who wants to improve workplace relationships and leadership influence. Available in classroom or in-house formats.
From Reacting to Responding
Two members of your team are barely speaking, and everyone can feel it. Instead of ignoring the tension, you read the signals, step in with empathy and help them reset.
You’ll walk away able to:
- Explain how emotional intelligence drives performance and leadership effectiveness
- Manage your emotions with clarity and purpose in professional interactions
- Build trust, empathy and understanding across multicultural teams
- Improve communication and decision-making through emotional awareness
- Bring emotionally intelligent behaviour into your leadership and collaboration style
Ready to Lead with Heart and Head?
The strongest professionals aren’t just skilled. They’re self-aware, empathetic and steady under pressure. Enrol today and start building the emotional skills that great teams run on. Get in touch to bring it to your organisation.
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In-House Training – Sydney, NSW
The program can be delivered on-site or virtually, allowing organisations to align the training with their workplace culture, team dynamics, professional challenges, and development priorities.
In-house delivery can incorporate organisation-specific scenarios, communication challenges, teamwork situations, feedback exercises, change-management examples, and practical workplace activities.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
• Introduction to emotional intelligence.
Info: Explore the foundations of EI in modern workplaces, the business case for it and its five key dimensions. (Interactive activity)
• Self-awareness and emotional triggers.
Info: Recognise your emotional patterns and their impact at work, build emotional clarity, and understand the values, beliefs and biases behind your reactions. (Case study)
• Managing emotions and building resilience.
Info: Learn to regulate your emotions under pressure, develop a growth mindset, manage stress and stay focused and composed in challenging interactions. (Role play)
• Empathy and social awareness.
Info: See the role of empathy in leadership and collaboration, read verbal and non-verbal cues, and understand team dynamics and cultural sensitivity. (Exercise)
• Relationship management.
Info: Strengthen communication and trust, give and receive constructive feedback, and handle conflict with emotional intelligence. (Case study)
• Emotionally intelligent leadership.
Info: Lead with authenticity and balance, inspire and influence teams through emotional connection, and align team goals with motivation. (Leadership activity)
• Decision-making and problem solving.
Info: Understand how emotion affects decision quality, balance logic and feeling in complex choices, and manage emotional bias in strategic decisions. (Scenario-based exercise)
• Applying EI in the workplace.
Info: Build EI into everyday communication and collaboration, including virtual and hybrid settings, and help create emotionally intelligent team cultures. (Practical workshop)
• Personal action plan for growth.
Info: Reflect on your EI development goals, create a roadmap for continuous improvement and set measurable milestones to keep practising. (Self-assessment)
Event venue & nearby stays
Regus St Martins Tower, Perth, Australia
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