About this Event
Handling Difficult People and Situations
Come join us for an insightful event where we will delve into strategies for dealing with challenging individuals and circumstances. This in-person event will be held at Corpus Christi College, providing a conducive environment for learning and growth. Whether you face tricky co-workers, customers, or personal relationships, this event will equip you with the tools to navigate through tough situations with confidence. Don't miss out on this opportunity to enhance your interpersonal skills!
What you will learn
How our own behaviour and that of others affects people around us
How differently people communicate and how this can cause conflict
How to find common ground Techniques for understanding and dealing with difficult situations
Understanding our own and others’ behaviours
Demonstrate that people have different ‘maps’ of the world
Show how information can be misinterpreted
Demonstrate the impact of misinterpretation on rapport and the ability to negotiate
What is Conflict?
Define conflict Identify the main phases of conflict
Enable participants to describe the typical behaviours that are used when conflict is not constructively managed
Transactional Analysis
Provide participants with a way of understanding behaviour and improving communication
Facing up to challenges
Provide participants with the opportunity to practice responding assertively to a range of situations
Event venue & nearby stays
Corpus Christi College, Trumpington Street, Cambridge, United Kingdom
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