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Some of the most important conversations we have at work are also the most difficult. When opinions differ, emotions run high, and the stakes are significant, many people avoid the conversation altogether or struggle to communicate effectively.Crucial Conversations for Mastering Dialogue is a practical, internationally recognised 2 day training program that equips participants with the skills to confidently navigate high-stakes discussions, foster open communication, and build stronger workplace relationships. By learning how to speak honestly, listen effectively, and create psychological safety, you'll be better positioned to resolve conflict, improve collaboration, and achieve positive outcomes.
This course is ideal for leaders, managers, supervisors, team members, business owners, and anyone who wants to communicate more effectively and influence positive change within their organisation.
Organisations across the world have used these skills to improve workplace culture, safety, performance, productivity, employee engagement, customer satisfaction, and decision-making. More than two million people and over 300 Fortune 500 companies have benefited from Crucial Conversations training.
Whether your workplace is experiencing communication breakdowns, unresolved conflict, low morale, information silos, office politics, or decision-making gridlock, this training provides proven tools to help create alignment, accountability, and meaningful dialogue.
Join us for two engaging days of learning and discover how mastering crucial conversations can transform the way you work, lead, and connect with others.
Complete the form to register and we will contact you to arrange payment and confirm your attendance.
Date: Tuesday 27th and Wednesday 28th October 2026
Time: 9am to 2:30pm
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Northtown Building 280 Flinders Street, Townsville CBD, Townsville, QLD, Australia, Queensland 4810
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