About this Event
The offers the as part of its professional . This training program aims to strengthen the administrative, organisational, and secretarial competencies required to manage modern offices efficiently, coordinate daily operations, and support organisational performance.
As workplace demands continue to evolve, office managers and secretarial professionals play an increasingly important role in maintaining operational efficiency. Their responsibilities extend beyond routine administrative tasks to include time management, scheduling, professional communication, document control, meeting coordination, and effective information management. This course focuses on developing the practical skills and professional capabilities needed to perform these responsibilities accurately, confidently, and in line with contemporary management practices.
Objectives and target group
Who Should Attend?
- Executive secretaries and administrative assistants.
- Office managers in public and private sector organisations.
- General secretarial staff seeking to enhance their skills.
- Employees working in the offices of senior executives and top management.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
- Enhance their professional efficiency in office and secretarial management.
- Develop organisational, planning, and coordination skills.
- Effectively utilise modern management tools in daily work tasks.
- Strengthen effective communication skills and manage work pressures and emergencies.
- Provide outstanding administrative support to decision-makers and senior management.
Course Content
- Secretarial Work and Its Role in the Administrative Structure
- Definition of secretarial work and its various fields
- Differences between traditional and executive secretarial roles
- Evolution of the secretary’s role in modern organisations
- Principles of Office Organisation and Management
- Planning office structures and organising the work environment
- Using technological systems to manage office operations
- Interdepartmental coordination and document and information management
- Effective Written and Verbal Communication
- Preparing and drafting official correspondence
- Administrative writing and documentation skills
- Developing speaking and presentation skills
- Dealing with Colleagues, Managers, and Clients
- Communication etiquette across different managerial levels
- Active listening skills and interpreting non-verbal cues
- Building successful professional relationships
- Organising and Managing Administrative Meetings
- Steps for preparing official meetings
- Drafting agendas and recording meeting minutes
- Post-meeting follow-up and documentation
- Time and Priority Management in Office Work
- Daily and weekly task planning
- Managing time pressure and work commitments
- Effective use of time management tools
- Advanced Office Software Applications
- Microsoft Office applications for secretarial work
- File organisation and digital data management
- Electronic archiving and information security
- Electronic Secretarial Work and Digital Communication
- Professional management of official email
- Virtual meetings and collaborative technologies
- Managing shared files and cloud-based platforms
- Problem Solving and Decision-Making
- Analysing daily administrative problems
- Applying systematic and creative thinking methods
- Supporting decision-makers with accurate information
- Building a Professional Image
- Workplace etiquette and institutional representation
- Handling sensitive situations with confidentiality and diplomacy
- Enhancing self-confidence and personal development in the workplace
Event venue & nearby stays
British Academy, 133 Kilburn Lane, London, United Kingdom
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