Connecting the Healthcare Journey: Better Access, Communication and Care

How healthcare providers can connect patient experience and operations

• Connected experiences matter: Connect patients, caregivers and healthcare teams to support better communication and continuity of care. 
•  Smarter operations, stronger support: Use AI and automation to reduce administrative burden and ease pressure on healthcare staff. 

“The challenge is no longer simply providing more ways to engage. It is connecting patients, caregivers and healthcare teams so the right support is available at the right time, across the care journey.”

-OpenGov Asia

Singapore’s healthcare environment is becoming increasingly complex. With Singapore now a super-aged society and the prevalence of chronic diseases continuing to grow, healthcare providers face increasing demand for coordinated, accessible and sustainable care. Building a stronger community of care across patients, caregivers, healthcare professionals and support teams is becoming increasingly important. 

For patients and caregivers, the healthcare journey can span multiple appointments, referrals, departments, care teams and communication channels. When these interactions are disconnected, it can create friction and affect continuity of care. At the same time, healthcare teams are managing growing volumes of enquiries, administrative tasks and patient interactions, making it increasingly important to reduce administrative burden and support staff wellbeing. 

AI, automation and connected engagement technologies offer opportunities to streamline routine interactions, improve access to information and give healthcare teams greater context across the patient journey, while supporting more connected care for patients and caregivers. 

Simultaneously, organisations must ensure these technologies integrate with existing systems and workflows while maintaining security, governance and appropriate human oversight. 

For healthcare leaders, this raises important questions: 

• How can providers reduce friction for patients and caregivers across the healthcare journey?  

• How can technology support greater continuity of care across departments, teams and care settings?  

• How can healthcare organisations use AI and automation to reduce administrative burden and support staff wellbeing?  

• How can providers improve patient engagement without compromising the human support patients and caregivers need?  

Attendees will gain practical insights into: 

• Improve Patient Access: Explore how connected communication and intelligent routing can make it easier for patients to access the right information and support. 

• Connect the Patient Journey: Understand how healthcare providers can create greater continuity across different channels, departments and stages of the patient experience. 

• Reduce Operational Friction: Identify opportunities to automate routine interactions and streamline workflows, allowing healthcare teams to focus on higher-value patient needs. 

• Support Healthcare Teams: Examine how timely information, AI-powered assistance and connected interactions can help staff manage patient engagement more effectively. 

• Strengthen Patient Engagement: Explore how personalised and context-aware interactions can create more responsive experiences across digital and traditional channels. 

• Scale Intelligent Engagement: Understand how healthcare providers can introduce AI and automation while maintaining security, governance and appropriate human oversight. 

Who Should Attend:

• Chief Executive Officers  
• Chief Experience Officers  
• Chief Patient Experience Officers  
• Chief Operating Officers  
• Chief Digital Officers  
• Chief Digital Health Officers  
• Chief Information Officers  
• Chief Technology Officers  
• Chief Digital Transformation Officers  
• Chief Medical Informatics Officers  
• Directors and Heads of Patient Experience  
• Directors and Heads of Clinical Informatics  
• Directors and Heads of Patient Services  
• Directors and Heads of Patient Operations  
• Directors and Heads of Customer Service  
• Directors and Heads of Contact Centre / Contact Centre  
• Directors and Heads of Customer Service Operations  
• Directors and Heads of Patient Access  
• Directors and Heads of Digital Experience  
• Directors and Heads of Digital Health  
• Directors and Heads of Digital Transformation  
• Directors and Heads of Service Transformation  
• Directors and Heads of Operations

Info: OpenGov Signature! This hour-long interactive session will pose strategic questions to the audience to spark participation and deeper dialogue. The conversation will seamlessly extend to the speakers and panellists, creating a dynamic and insightful exchange of perspectives.

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