About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
This Ottawa training provides professionals with a structured approach to using Motivational Interviewing during challenging conversations. Participants explore how motivation and ambivalence shape communication and how collaborative techniques can improve engagement.
The workshop emphasizes listening, empathy, respectful influence, and practical approaches to resistance. Case-based and interactive activities allow learners to practice applying MI across different professional environments. Participants develop an action plan to carry these communication techniques into their regular responsibilities.
Key Takeaways
- Apply collaborative communication techniques with confidence.
- Build stronger rapport through empathy and attentive listening.
- Recognize barriers that prevent meaningful engagement.
- Address resistance while keeping conversations constructive.
- Establish measurable goals for continued MI development.
Target Audience
Healthcare and mental health professionals, HR professionals, managers, team leaders, social workers, educators, counselors, coaches, customer service staff, and sales professionals.
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In-House Session
An Ottawa-based organization can bring this 1-Day Motivational Interviewing program to its workplace. Training can focus on communication challenges, employee or client engagement, coaching conversations, and behavior-change goals.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Motivational Interviewing
Info: • Learn foundational MI principles and collaborative interaction
• Explore motivation and ambivalence across professional relationships
• Identify barriers that may reduce participation
• Icebreaker Exercise
Module 2: Core MI Communication Techniques
Info: • Strengthen use of open questions, affirmations, reflections, and summaries
• Enhance listening accuracy and empathy
• Respond appropriately to resistance
• Activity
Module 3: Understanding Motivation and Behavior Change
Info: • Investigate intrinsic and extrinsic motivation
• Determine readiness for change within individuals and teams
• Relate goals to values and intended outcomes
• Case Study
Module 4: Applying MI in Professional Contexts
Info: • Apply MI principles across multiple professional environments
• Improve coaching, feedback, and counseling discussions
• Support individuals in reaching their own informed decisions
• Role Play
Module 5: Overcoming Resistance and Objections
Info: • Recognize hesitation and address it constructively
• Transform objections into opportunities for communication
• Protect rapport and trust during challenging interactions
• Scenario Exercise
Module 6: Integrating MI into Daily Practice
Info: • Incorporate MI into routine professional activities
• Strengthen collaboration across multidisciplinary teams
• Use MI to encourage engagement and improve outcomes
• Simulation Exercise
Module 7: Personal MI Action Plan
Info: • Build a practical roadmap for MI implementation
• Define measurable objectives and progress indicators
• Establish a continuous learning commitment
• Action Plan Presentation
Event venue & nearby stays
ON, Ottawa - Albert & Metcalfe, 116 Albert Street Suite 200 & 300 Ottawa Ontario Canada, Ottawa, Canada
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