About this Event
From ‘I’m Not Sure’ to ‘Let’s Do It’:
How Dental Assistants Drive Case Acceptance
and Patient Trust
From "I'm not sure' to Let's do it", this course will focus on the critical role assistants play in shaping patient decisions—from the first interaction through treatment completion. We’ll cover practical communication strategies, how to recognize and respond to patient hesitation, and ways to reinforce the doctor’s diagnosis without it feeling like “selling.”
The course will also incorporate real clinical cases (including surgical and interdisciplinary examples) to show how these principles play out in everyday practice and how assistants directly impact outcomes.
Objectives:
- Understand the assistant’s role in influencing case acceptance
- Learn communication techniques that build trust and confidence
- Recognize and navigate patient hesitation
- Apply these concepts through real clinical case examples
Our Speaker:
Dr. Ancy Verdier is a board-certified periodontist, educator, healthcare leader and a partner at Bedi Dental Group, where he practices in Worcester, Concord, and Lexington with a focus on advanced implant therapy, periodontal regeneration, and interdisciplinary treatment planning.
A proud triple Jumbo, Dr. Verdier earned his undergraduate degree in Psychology from Tufts University, where he served as Student Body President. He later completed a post-baccalaureate program at Harvard University, earned his Doctor of Dental Medicine from Tufts University
School of Dental Medicine, and completed a three-year residency in Periodontology at Tufts, where he later achieved Diplomate status with the American Academy of Periodontology.
Dr. Verdier is Adjunct Faculty in the Department of Periodontology at Tufts University School of Dental Medicine and has previously taught at NYU College of Dentistry, Lincoln Hospital GPR Program, and Interfaith Medical Center. He is passionate about mentorship and professional development and regularly lectures across the country on topics including implant dentistry, case acceptance, treatment planning, leadership, and practice growth.
In addition to clinical practice and teaching, Dr. Verdier is deeply engaged in professional and civic leadership. He serves on the Board of Trustees at Tufts University, where he is Chair of the Audit, Risk, and Compliance Committee, and is a member of the Board of Directors of The Hanover Theatre for the Performing Arts in Worcester. He also directs both the Seattle Study Club of Central New England and the Yankee Dental Study Club, fostering interdisciplinary collaboration and continuing education among dental professionals.
Dr. Verdier’s contributions to dentistry and leadership have been recognized nationally, including being named to Incisal Edge’s Top 40 Dentists Under 40. He is also a Fellow of the International College of Dentists and the American College of Dentists. Through his work as a clinician, educator, mentor, and leader, Dr. Verdier remains committed to advancing patient care, strengthening professional collaboration, and inspiring the next generation of healthcare leaders.
*The Elizabeth Ann Baer Scholarship Foundation, Inc. advises all participants it is the responsibility of the attendee to ensure that courses they take meet Recertification/ Renewal Requirements, and that the CE credits are reported in the appropriate categories and to the appropriate State and National regulatory agencies.
Event venue & nearby stays
Courtyard Boston Natick, 342 Speen Street, Natick, United States
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