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Need an end -week pick me up as the season starts to change? Come and join one of our ranger team on a Friday walk during the Autumn seasonCome and meet a member of our ranger team for a walk around some of our best trails to engage with the natural world and chat about any stresses you may be feeling in daily life. Our ranger team are here to listen and help to give you a break from the busy world for an hour, whether it be to lend an ear or to distract with some fascinating facts about our park. All ages welcome, a great opportunity to meet new people and gain support from your local community. Meeting point will be in front of the visitors centre leaving promptly at 1pm.
PRIVACY NOTICE
Our general customer privacy notice is available on our website here:
https://www.warwickshire.gov.uk/privacy
We will only collect, use and store your personal information in accordance with data protection law. We need to collect personal information about you in this booking form (such as your name and contact details) so that we can arrange your event and contact you about it.
PAYMENT AND CANCELLATION TERMS AND CONDITIONS
How to make payment if required
Payment is taken on Eventbrite at the time of booking
Cancellation by you
You may cancel your booking via Eventbrite at any time. You will be entitled to a full refund (minus Eventbrite’s booking fees) up to 1 day before your activity.
Refunded tickets: Refunds will include the ticket price less the Eventbrite fees (which consist of the payment processing fee and the service fee combined).
Eventbrite’s fees are non-refundable, so they won’t be returned to the ticket buyer unless the event is cancelled, or if the buyer requests a refund for a duplicate charge within 7 days of purchase.
Refunds for non-attendance by customers at events are not accepted
EVENT TERMS AND CONDITIONS
Services provided
We will provide the event in accordance with the description.
Cancelled and postponed events by us
(a) We reserve the right to cancel your event at any time due to events beyond our control (such as bad weather or staff shortages). In the unlikely event that we cancel your booking, we will offer an alternative date or provide you with a full refund (unless the reason for the cancellation is due to your breach of these terms & conditions) refunds will be for the entire purchase – that includes the ticket price and the Eventbrite fees.
(b) We will not be liable to pay you any compensation (other than refund of amounts paid by you) as a result of cancellation under any circumstances.
Safety and behaviour
(a) You are responsible for the children’s behaviour and safety at all times during the event.
(b) You are responsible for ensuring that the adult to child ratios
are met. If you do not bring enough adult helpers, we reserve the right to stop the activity and you will not be entitled to a refund.
Ratios: We require the following adult to child ratios, 1 adult to 3 children (Under 5’s will need more supervision on some activities)
(c) If we reasonably believe that anyone’s safety is being compromised during the event, we may stop the activity. If this happens, we will not refund any of the cost of the activity to you (unless the safety issue has arisen due to something that we have done or failed to do).
Parking and closure of the park
(a) Your booking does not include car parking, you will need to pay and display.
(b) Our parking machines take card payment only, they do not take apple pay or payment via mobile phones.
(c) Please look on the web site for opening and closing times of the park.
Changes to your booking
(a) You may not transfer your booking to another person
Complaints
If you have a complaint about your booking or the services provided by us, please contact us in the first instance (contact details above). If we are unable to resolve the issue to your satisfaction, we have a complaints handling process which is available on our website at: https://www.warwickshire.gov.uk/councilcomplaints. We can also provide a copy of the policy on request.
Law and jurisdiction
These terms are governed by English law, and you can bring legal proceedings in the English courts.
FREQUENTLY ASKED QUESTIONS
What’s included?
Your chosen activity led by a ranger and all the equipment required to undertake the activity
How long is the event?
1 hrs
Can I bring my dog?
S ocialised, well-behaved dogs are welcome on these walks.
Do I need to book?
Yes, pre booking is essential
What is the age requirement for children’s events?
Our events are aimed at 3-12yr olds. Children under 5 will need more supervision undertaking some of the activities. If you have children above the age range, give the rangers a call on 02476 754008 and they can advise you on suitability. Generally, everyone is welcome.
Do I have to stay?
All children on the event must be accompanied by an adult or over 18.
How many adults do I need to bring?
Ratios: We require the following adult to child ratios, 1 adult to 3 children (Under 5’s will need more supervision on some activities)
Can I bring younger siblings?
Younger siblings ie toddlers/babies are welcome at the events. However please check the minimum age requirements of the activity, as they will not be permitted to join in the activity session if they are too young. Tickets are required for children attending only
What should the children wear?
Activities involve going outside, children need to be suitably dressed for all weathers. Remember to bring sun cream and hats if it's hot and if you wish, insect repellent.
What happens if it’s really bad weather?
We may have to alter your outside activity if the weather is really bad, but we will do our utmost to carry on or provide an indoor activity (if possible). If we cancel your event due to bad weather, we will offer you an alternative date for the event or provide you with a refund.
Can I bring snacks and drinks?
Yes, you can bring your own snacks and drink, however we don’t advise eating during the events as some activities require hand washing on return after the activity.
Where do we meet?
Your ranger will meet you outside the Visitor Centre
Do I have to pay for parking?
Car parking is payable at the machine by card. The machines do not take apple pay or Payment via mobile phone.
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