About this Event
The New Flat Rate - Ther New Flat Rate Foundations
Join us online for The New Flat Rate Implementation and Refresher course! Whether you’re a seasoned pro or just starting with The New Flat Rate, you’ll leave with new insights and strategies to:
- Increase sales with expert implementation techniques
- Streamline demand service calls
- Master the TNFR App
- Sell Service Agreements like a pro
- Maximize profits with inspection and warranty calls
- Conduct successful Repair vs Replacement discussions
- Handle objections with ease
- Perfect your sales pitch through group roleplaying
- This isn’t theory—it’s hands-on training built to drive immediate ROI.
For existing members, the refresher portion ensures your team stays sharp, aligned, and consistently executing at a high level. As markets shift and customer expectations evolve, these sessions reinforce best practices, introduce new strategies, and help eliminate bad habits before they impact results. If you’re serious about maximizing the value of The New Flat Rate and keeping your technicians performing at their peak, this training is not optional—it’s essential.
Agenda
🕑: 08:00 AM - 05:00 PM
Day 1 - The Psychology of Buying
Info: Learn how and why customers make purchasing decisions and how factors such as trust, communication, perceived value, and emotion influence their choices. Participants will gain practical strategies for creating a more comfortable, transparent, and less stressful buying experience that helps customers confidently select the option that best meets their needs.
🕑: 08:00 AM - 05:00 PM
Day 2 - The New Flat Rate Playbook
Info: Learn how to turn buying psychology into a consistent, repeatable customer experience by mastering the TNFR process. Participants will gain hands-on experience using the presentation, proven scripts, and TNFR app to confidently guide conversations, present options clearly, reduce customer pressure, and help customers make informed buying decisions.
Event venue & nearby stays
404 McGhee Dr, 404 McGhee Drive, Dalton, United States
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