Advertisement
Hosted by: Kalamazoo Department of Public SafetyPublic interactions define the profession.
This 8-hour course equips officers with the skills to engage citizens professionally while maintaining officer safety. Participants examine how communication, decision-making, and emotional control influence outcomes during everyday contacts.
Officers should not have to choose between safety and service. This course focuses on strengthening both.
Course Snapshot:
Length: 8 Hours
Format: In-Person (Public Sessions Listed on Course Page)
Audience: Sworn Personnel, Supervisors
Course Topics:
Threats to Officer Safety
Examine current research and common risks associated with citizen contacts to strengthen awareness and preparation.
Think CLEAR Approach
Explore a structured approach that supports sound decision-making and consistent performance in the field.
Knowledge of Authority
Understand how clarity in authority supports lawful, confident, and professional interactions.
Emotional Intelligence in Citizen Contacts
Recognize how emotional awareness and control can influence behavior, communication, and outcomes.
Decision-Making Under Pressure
Explore how adaptive decision-making supports officer safety and more effective responses.
Who Should Attend
Recommended for:
Sworn Personnel
First-Line Supervisors
Field Personnel Who Interact with the Public
Advertisement
Event venue
Kalamazoo, Michigan, United States
Tickets
Concerts, fests, parties, meetups — all the happenings, one place.