About this Event
The WOW Effect Masterclass: Innovating for Legendary Service Cultures
Stop providing standard service. Start creating magnets for repeat business.
In today's highly competitive service economy, transactional customer interactions are the fastest route to being replaced. Client retention is not built during routine exchanges; it is forged when you exceed expectations or seamlessly resolve a service glitch.
The WOW Effect Masterclass is a high-energy, 2-hour customer experience training session designed to equip service leaders, sales directors, and hospitality professionals with the exact frameworks to build legendary, irreplaceable service cultures.
What You Will Master:
- The Six Service Steps: Establish operational excellence and flawless execution to set the baseline for a premium client experience.
- Innovation Ingredients: Learn how to design delightful, repeatable surprises and develop a pipeline of new service features that keep high-value clients captivated.
- The Bouncing Back Philosophy: Discover the essential framework for glitch resolution. Turn any service mishap into a massive win that drives unparalleled, long-term client loyalty.
Who Should Attend:
- Customer Success Managers & CX Heads aiming to increase client retention.
- Hospitality Directors & Retail Managers looking to standardize premium service delivery.
- Sales Agents (Real Estate, Insurance, High-Ticket Events) who rely heavily on repeat referrals and client trust.
About the Trainer: Led by Ang Woon Jiun, Experience Curator and Coach at The Talent Craftsmen. Recognized by industry leaders for his powerful and passionate approach to building a transformational service mentality.
MEGA PROMO: The Triple Masterclass Giveaway We are running three exclusive Masterclasses this October and November. Register for all 3 (Leadership, Service, and AI) and you will automatically be entered to win a pair of FREE tickets to ANY upcoming Talent Craftsmen Masterclass within the next 12 months!
Event Details & Pricing:
- Date: Tuesday, 20 October 2026
- Time: 6:30 PM - 8:30 PM
- Venue: Artyzen Hotel Singapore
- Early Bird Admission: $128 SGD (Strictly ends October 4th)
- General Admission: $168 SGD (Ends October 18th at 12pm)
- Corporate Group Pass (5 Pax): $500 SGD (Limited to 2 passes total—ideal for service teams)
Seats are strictly limited to ensure a highly interactive and personalized learning environment.
What Previous Participants Have to Say
David Ho, Award Winning Insurance Broker
- "Woon Jiun is an absolute master in service mentality. Love his powerful yet passionate session.
Ian Choo, Talent Lead APAC, New Balance
- "Excellent experience, quality training! Amazing stories that can bring great perspectives and build a service mentality!
Cindy Tan, Human Resources Manager, Merit Medical Systems Inc
- "Woon Jiun is incredibly fun and approachable trainer and facilitator who creates a warm, engaging atmosphere that makes learning truly enjoyable. The energy and openness encourage active sharing, that sparks a positive and supportive chain reaction— participants leave inspired, more connected, and motivated to pass that positivity on."
Terms and Conditions
By registering and attending, you agree to be bound by these terms.
Participant Conduct: The organisers the right to remove any participant from the class or workshop who is disruptive, engages in inappropriate behavior, or violates the spirit of a positive learning environment. In such cases, no refund will be provided.
Postponement or Cancellation: In the event that a class or workshop needs to be postponed or canceled due to unforeseen circumstances (e.g., trainer illness, technical issues, insufficient registrations), the organisers will either reschedule the engagement or offer a full refund to all registered participants. The organisers will endeavor to provide as much notice as possible.
No Unauthorized Recording: Participants are strictly prohibited from making any audio, video, or photographic recordings of the class or workshop, including but not limited to presentations, discussions, and exercises, without the express prior written approval of the organisers.
Intellectual Property: All materials provided during the engagement, including but not limited to slides, handouts, exercises, and proprietary methodologies, are the intellectual property of the organisers. These materials are for the participant's personal use only and may not be reproduced, distributed, or used for commercial purposes without prior written consent.
Limitation of Liability: The organisers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your participation in our engagements, except where such exclusion or limitation is prohibited by law. Our total liability will be limited to the amount paid for the specific engagement.
Agenda
The Six Service Steps
Info: A timeless framework for every interaction.
Innovation Ingredients
Info: Simple ways to add unexpected delight to your service.
The Bouncing Back Philosophy
Info: Mastering service recovery and turning complaints into loyalty.
Service as a Two-Way Street
Info: Fostering mutual respect and partnership with the customer.
Event venue & nearby stays
Artyzen Singapore, 9 Cuscaden Road, Queenstown, Singapore
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