About this Event
Why are we still waiting?
The line isn't the problem. The process is.
Airports, banks, hospitals, border crossings, recycling centers — the line-ups look different, but the cause is the same. In this half-day, hands-on course you will learn Lean the way Toyota built it — as a house, not a toolbox — and then play the Just-in-Time pillar live on a LEGO® table: trucks, doors, loaders and a big stopwatch. Four rounds. Same people every round. Only the method changes — and the line-up shrinks.
THIS IS A GAME, NOT A LECTURE.
Built on a true case study from a public recycling center.
WHAT YOU WILL LEARN
Lean in plain words — value, the 8 wastes and the 5 Lean principles - The House of Toyota — the roof, the two pillars (Just-in-Time and Jidoka) and the foundation -
Main foucs on Just-in-Time — takt time, flow, pull, cycle time, lead time, wait time, bottlenecks, changeover and load balancing - Learning to see — timing work with a stopwatch and finding the hidden waiting
WHO SHOULD ATTEND
Supervisors and team leads · Dispatchers, schedulers and planners · Operations, plant and site managers · Nurses, patient-flow and clinic coordinators · Bank, counter and customer-service leads · IT service-desk teams · Continuous improvement and quality staff · Anyone whose customers wait in line. No Lean background needed.
WHAT YOU RECEIVE
Light breakfast, coffee and snacks - A one-page House of Toyota and a Just-in-Time cheat sheet - The KPI board your team filled in and a timing card for any job - A one-page "fix my line-up" plan - QCDMS Certificate of Completion
YOUR INSTRUCTOR
Charanjit Singh (CJ) Bawa — Business Improvement Coach, QCDMS Consultants. Authorized Training Partner & Trainer — PMI (PMP) and ASQ (Lean Six Sigma). PMP · PMI-ACP · CSSBB · Lean Six Sigma Master Black Belt · CSM · Prosci Change Practitioner · ICA Certified Facilitator. 30+ years of hands-on experience, 2,500+ professionals trained across 120+ organizations.
VENUE
Homewood Suites and Hampton Inn by Hilton Toronto Airport Corporate Centre, 5515 Eglinton Avenue West, Toronto, ON M9C 5K5 — about 6 km from Toronto Pearson Airport.
LEGO® and LEGO® SERIOUS PLAY® are trademarks of the LEGO Group, which does not sponsor, authorize or endorse this course.
Agenda
🕑: 08:00 AM - 01:00 PM
The Waiting Game
Info: 8:00 AM – 8:30 AM Light breakfast
8:30 AM – 8:45 AM Welcome and introductions
8:45 AM – 9:15 AM Lean in plain words — value, the 8 wastes, the 5 principles
9:15 AM – 9:45 AM Exercise 1 — Build the House of Toyota
9:45 AM – 10:00 AM Just-in-Time words and the true case study
10:00 AM – 10:30 AM Round 1 — Today's way: one loader, waiting outside (play and summarize)
10:30 AM – 10:40 AM Break — coffee and snacks
10:40 AM – 11:10 AM Round 2 — Add a loader, keep the old method (play and summarize)
11:10 AM – 11:40 AM Round 3 — Same people, new method: work in parallel (play and summarize)
11:40 AM – 12:10 PM Round 4 — Full flow: four trucks, idle door put to work (play and summarize)
12:10 PM – 12:30 PM Exercise 2 — The KPI board: what changed, and why?
12:30 PM – 12:45 PM Back to the House — standard work, Jidoka and kaizen
12:45 PM – 1:00 PM Close
Event venue & nearby stays
Hampton Inn by Hilton Toronto Airport Corporate Centre, 5515 Eglinton Avenue West, Toronto, Canada
Concerts, fests, parties, meetups — all the happenings, one place.