About this Event
There's a moment most stylists know well: the service is done, the right products are right there, and something stops you from bringing it up. It's not laziness or a knowledge gap — it's discomfort, and it's costing you more than you realize.
Most retail fixes focus on the wrong things — targets, displays, generic sales scripts. The real issue is almost never the product or the team's ability. It's a confidence and identity problem, and until that's addressed, nothing else sticks.
Why Take The Business of Retail?
The industry average Retail-to-Service ratio sits between 8 and 12%. Kristie's salon runs at 100%. That gap isn't talent or luck — it's a shift in thinking, and that's exactly what this day is designed to create.
Common Challenges This Program Helps You Solve
- Feeling awkward or pushy recommending products
- Retail numbers that have been flat for months
- Not knowing what to say when a client hesitates
- A Retail-to-Service ratio stuck under 20%
What You'll Walk Away With
🧠 A mindset that finally feels comfortable around retail
💬 Words that sound like you — no scripts, no pressure
📈 A simple, sustainable habit that builds results from week one
Learning Objectives
- Identify the root cause of retail discomfort
- Use a natural product recommendation approach
- Respond confidently to hesitation or objections
- Track your Retail-to-Service ratio and set growth targets
- Build a consistent retail habit starting the next day
Skills Covered
Retail Mindset · Authentic Recommendations · Client Conversations · Handling Objections · Ratio Tracking · Sustainable Habits · Team Retail Culture
Meet Your Expert
Kristie Leslie — LBA Expert
Kristie spent 24 years as a stylist and 18 as a salon owner, building a salon that runs at a 100% Retail-to-Service ratio — 8 to 12 times the industry average. She got there by shifting how her team thought about retail, not through pressure or sales tactics. In 2024, she launched a new chapter dedicated to helping others find that same shift.
Who Should Attend?
- Stylists at any level
- Salon Owners & Managers
- Associates & Estheticians
Course Details
Format: Full-day in-person class
Date: November 10, 2026, 9:30 AM – 4:30 PM
Location: SalonCentric, Mississauga 1
Investment: $300 CAD (lunch included)
Seats: Limited
Event venue & nearby stays
SalonCentric Canada Mississauga Store 1, 6315 Kestrel Road, Mississauga, Canada
Concerts, fests, parties, meetups — all the happenings, one place.