About this Event
2027 SRAM Technical University | Tier 4: Essentials | Colorado Springs (2 Day)
Contact details: Vance Nonno | Email: [email protected]
Cost: $400
Class Goal:
Deliver content to technicians to increase their service department revenue through additional offerings; suspension service, dropper service, brake bleeds, AXS installations and troubleshooting. STUdents will learn to complete these services in an efficient manner with high quality and leave STU with the confidence to implement these services in their retail environment.
What the STUdent will take away:
50 hour front suspension service
Technicians will learn RockShox service of suspension lower legs, to implement suspension service into retail. Teaching all best practices for RockShox lower legs, including practice time of the service for best results at retail.
50 hour rear suspension service
Technicians will learn RockShox rear suspension service, to implement suspension service into retail. Teaching all best practices for RockShox air can service, including practice time of the service for best results at retail.
300 hour, or 1 year Reverb AXS seatpost service
Technicians will learn RockShox service of dropper seatpost, to implement dropper seatpost service into retail. Teaching all best practices for RockShox air can service, including practice time of the service for best results at retail.
Brake bleed and troubleshooting
Technicians will learn how to properly bleed a SRAM brake in a repeatable and efficient fashion, using the correct tools and fluid to deliver a high-quality profitable service at retail.
Eagle Transmission drivetrain setup and troubleshooting
Technicians will learn the value of SRAM setup processes, pairing and app use, along with troubleshooting for AXS systems. Creating an expert technician for SRAM AXS product to support the retail environment.
SRAM Road AXS Install and Setup
Technicians will learn proper installation of eTap AXS system, specifically focusing on proper front derailleur setup.
Understanding proper tool use and torque
Technicians will continue their learning of proper tool use, the use of proper torque, and what happens if torque specification is not adhered to in services.
Learning and creating plan for implementation of services
Technician will learn basic needs to be able to deliver all services at retail including RockShox tools needed, space requirements, and proper marketing support to see these services succeed.
Facility tour
The technician will get a tour through the RockShox design, development, and testing facilities as well as the home base of our North American race team.
Included:
- Catered lunch each day
- Snacks & refreshments
- Dinner with SRAM
Please note:
- No tools are required for the class, we have everything you need.
- Any dietary requirements listed on your booking slip will be included in the meals, if you have not listed your choices may be limited.
- If you are feeling sick or unwell, even during the course, please let the instructor know either in person, by phone, or email.
Personal Protective Equipment:
SRAM will provide aprons, safety glasses, and gloves for the class. Closed toe shoes are required. If you prefer your own workwear, safety glasses, or gloves and want to bring them that is fine.
Hotel Accommodations:
Group rates at a nearby hotel are available upon request. Additional travel/logistic support available case-by-case, please contact Vance if needed.
Travel and Parking:
Office address: 850 Elkton Drive, Colorado Springs, CO, 80907
You are welcome to park in any of the paved lots in front of the office. Please enter through the main doors underneath the large SRAM sign.
Attendance and Punctuality:
Classes will start at 9 am sharp. Please arrive between 8:30 and 8:45 to allow for coffee and any other activities before class starts.
Cell Phones, Computers, and Electronic Devices:
If you need to take a call or deal with anything urgent, please do so. We ask that you are present and attentive in class as the experience is for your benefit.
Food and Drinks:
Catering is provided each day of the course. Eating or drinking whilst in the STU room is fine, though we do recommend not eating whilst wearing gloves and working on products.
For any food allergies, please fill in the attendee form correctly. For employers filing out the form for their staff please check if your staff have any dietary requirements. We have had a few courses over the last few years where nothing has been added by the students requiring special food.
Event venue & nearby stays
SRAM, Colorado Springs, United States
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