About this Event
In today’s crowded market, great work isn’t enough. The businesses that grow sustainably are the ones that design an intentional, seamless client experience from first awareness to final testimonial.
In this interactive workshop, you’ll learn how to map, audit, and elevate your client journey using a strategic framework that blends luxury-level service with smart systems.
We’ll explore how to:
- Turn your client experience into a retention and referral engine
- Create clarity and confidence during sales and onboarding
- Deliver high-touch service without increasing your workload
- Close projects in a way that builds long-term authority
You’ll leave with a clear understanding of where your current experience is strong, where it’s leaking energy or revenue, and what to upgrade first.
This isn’t about adding more.
It’s about being intentional.
Event Schedule:
Doors Open: 5:00pm-5:30pm
Grab a snack and drink, find a spot, and say hello to others!
Workshop: 5:30pm-6:30pm
Learn all about strategy and growing your business from Tiff Hoeft.
Connect with fellow attendees + Tiff: 6:30pm-7:00pm
Meet Tiff after our conversation, connect with fellow business owners, and grab another snack before you head on your way.
About Tiff
Tiff Hoeft is an operations strategist and founder of Fierce Decorum. She helps service-based entrepreneurs turn the chaos behind their business into clear, scalable operations that support sustainable growth. Her work focuses on helping businesses strengthen the infrastructure behind their growth so they can scale with clarity, stability, and intention.
Tiff lives in Medina, MN with her husband of 21 years, Steve, and their four kiddos, Abigail 18, Gavin 15, Vivian 12 and Grant 9, and their 4 year old Doberman, Rocky.
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Event Venue & Nearby Stays
LAB MPLS, 1629 Hennepin Avenue, Minneapolis, United States
USD 89.27
