About this Event
We will be running free workshops across the UK where you will have the chance to use our tools in various scenarios, giving you a very real sense of how our systems can enable you to be efficient, compliant and in control.
Agenda
?: 10:00 AM - 10:30 AM
Arrival & Coffee
?: 10:30 AM - 11:00 AM
Welcome & Sector Framing
Info: The Live Labs concept
• Sector pressures & operational realities
• What the afternoon will focus on
?: 11:00 AM - 12:00 PM
Scenario 1: Admissions Visibility & Agent Quality
Info: Using a structured case study, we explore:
• Patterns of incomplete or undocumented applications
• Internal coordination between recruitment and compliance
• Identifying risk indicators across agent performance
• What meaningful oversight actually looks like in practice
This is about surfacing operational blind spots — not software.
?: 12:00 PM - 01:00 PM
Lunch & Peer Discussion
?: 01:00 PM - 02:00 PM
Scenario 2: Agent Governance, Contracts & CAS Readiness
Info: Building on Scenario 1, we examine:
• Standardising agent contracts and documentation
• Recording branches, sub-agents and key contacts
• Preparing for enhanced transparency expectations
• Creating audit-ready oversight aligned to UKVI requirements
This session connects governance intent with operational structure.
?: 02:00 PM - 02:15 PM
Break
?: 02:15 PM - 03:15 PM
Scenario 3: Commission Workflows & Cross-Team Coordination
Info: We then move into the operational reality of commission management:
• Reconciling claims without fragmented spreadsheets
• Handling disputes and mismatched submissions
• Creating transparent reporting for finance and leadership
• Reducing friction between teams and agent partners
The focus is on workflow integrity and accountability.
?: 03:15 PM - 03:30 PM
ICEF Perspective
Info: A short external sector view on alignment, expectations and emerging trends.
?: 03:30 PM - 04:00 PM
Open Discussion, Reflections & Close
Info: • Key takeaways
• What institutions are prioritising next
• How colleagues can continue the conversation
Event venue & nearby stays
Liverpool John Moores University, TBC, Liverpool, United Kingdom
Concerts, fests, parties, meetups — all the happenings, one place.