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DetailsParticipants learn to define problems clearly, validate root causes, generate options, and select solutions using evidence-based tools. The program concludes with an application workshop integrating analysis, planning, implementation, and continuous improvement.
By the end of this course, participants will be able to:
Apply a structured problem-solving process using the PDCA framework.
Define workplace problems accurately using clear statements, facts, scope, and impact.
Identify and validate root causes using 5 Whys, Fishbone, Pareto, 5W1H, and Is / Is Not analysis.
Generate creative alternatives through brainstorming, brainwriting, affinity mapping, and SCAMPER.
Evaluate options objectively using decision, impact-effort, and risk matrices.
Translate selected solutions into SMART, role-based implementation plans with clear milestones.
Monitor results, compare performance, make corrective adjustments, and standardize improvements.
Analyze and present a complete solution to an actual or simulated workplace problem.
Who This Course Is For
Supervisors, team leaders, managers, and project leads responsible for resolving workplace issues
Professionals in operations, quality, HR, customer service, administration, and support functions
Cross-functional teams involved in process improvement, corrective action, or decision making
Employees who need a practical and repeatable method for addressing recurring problems
Training Methodologies
Facilitated discussions, tool demonstrations, guided exercises, and workplace scenarios build a disciplined problem-solving mindset.
Individual and group analysis, structured decision activities, and a capstone workshop reinforce application through presentation and feedback.
VENUE: Mpower Learning Manila
222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, QC
On-site INCLUSIONS:
1 AM Snack
1 PM Snack
1 Lunch (Fastfood)
Printed Handout
Printed Certificate
Unlimited Coffee
WIFI access
via Zoom INCLUSIONS:
PDF Handout
PDF Certificate
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1. Introduction to Structured Problem Solving
Definition and importance of problem solving
Problem solving vs. firefighting
Common types of workplace problems
Overview of the structured problem-solving process
Introduction to the PDCA Framework
2. Defining and Understanding the Problem
Identifying the actual problem versus its symptoms
Developing a clear problem statement
Determining the scope and impact of the problem
Gathering relevant facts, information, and data
5W1H Analysis
Is / Is Not Analysis
3. Root Cause Analysis
Identifying possible and contributing causes
Distinguishing symptoms from root causes
Validating causes using available evidence and data
5 Whys Analysis
Fishbone / Ishikawa Diagram
Pareto Analysis and the 80/20 Principle
4. Generating Possible Solutions
Brainstorming potential solutions
Exploring different perspectives and alternatives
Challenging assumptions and existing practices
Brainwriting
Affinity Diagram
SCAMPER Technique
5. Evaluating Solutions and Decision Making
Establishing criteria for evaluating solutions
Comparing benefits, costs, risks, and feasibility
Considering stakeholder requirements and constraints
Evaluating possible trade-offs
Decision Matrix / Weighted Scoring Matrix
Impact-Effort Matrix
Risk Matrix
6. Solution Planning and Implementation
Translating solutions into specific actions
Identifying required resources
Assigning roles and responsibilities
Establishing realistic deadlines and milestones
Anticipating possible implementation barriers
SMART Action Planning
RACI Matrix
Who-What-When Action Plan
7. Monitoring, Evaluation, and Continuous Improvement
Establishing success measures and performance indicators
Monitoring implementation progress
Comparing actual results against desired outcomes
Identifying gaps and unintended consequences
Making corrective adjustments as needed
PDCA Review
Before-and-After KPI Comparison
Capturing lessons learned and standardizing improvements
8. Problem-Solving Application Workshop
Analyze an actual or simulated workplace problem
Define the problem and its scope
Conduct root cause analysis
Prioritize key causes
Generate possible solutions
Evaluate and select the best solution
Develop an implementation action plan
Present and defend the recommended solution
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Event venue
Vivaldi Residences Cubao, Union Electric Fans, EDSA, 1109 Quezon City, Philippines, Quezon City
Tickets
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