About this Event
NOTE: This is a 2-day training. If you select a date, that is Day 1. The next day is Day 2.
Details
Participants learn to define problems clearly, validate root causes, generate options, and select solutions using evidence-based tools. The program concludes with an application workshop integrating analysis, planning, implementation, and continuous improvement.
By the end of this course, participants will be able to:
- Apply a structured problem-solving process using the PDCA framework.
- Define workplace problems accurately using clear statements, facts, scope, and impact.
- Identify and validate root causes using 5 Whys, Fishbone, Pareto, 5W1H, and Is / Is Not analysis.
- Generate creative alternatives through brainstorming, brainwriting, affinity mapping, and SCAMPER.
- Evaluate options objectively using decision, impact-effort, and risk matrices.
- Translate selected solutions into SMART, role-based implementation plans with clear milestones.
- Monitor results, compare performance, make corrective adjustments, and standardize improvements.
- Analyze and present a complete solution to an actual or simulated workplace problem.
Who This Course Is For
- Supervisors, team leaders, managers, and project leads responsible for resolving workplace issues
Professionals in operations, quality, HR, customer service, administration, and support functions
Cross-functional teams involved in process improvement, corrective action, or decision making
Employees who need a practical and repeatable method for addressing recurring problems
Training Methodologies
- Facilitated discussions, tool demonstrations, guided exercises, and workplace scenarios build a disciplined problem-solving mindset.
- Individual and group analysis, structured decision activities, and a capstone workshop reinforce application through presentation and feedback.
VENUE: Mpower Learning Manila
222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, QC
On-site INCLUSIONS:
NOTE: Bring Own Laptop
- 1 AM Snack
- 1 PM Snack
- 1 Lunch (Fastfood)
- Printed Handout
- Printed Certificate
- Unlimited Coffee
- WIFI access
via Zoom INCLUSIONS:
- PDF Handout
- PDF Certificate
****
1. Introduction to Structured Problem Solving
- Definition and importance of problem solving
- Problem solving vs. firefighting
- Common types of workplace problems
- Overview of the structured problem-solving process
- Introduction to the PDCA Framework
2. Defining and Understanding the Problem
- Identifying the actual problem versus its symptoms
- Developing a clear problem statement
- Determining the scope and impact of the problem
- Gathering relevant facts, information, and data
- 5W1H Analysis
- Is / Is Not Analysis
3. Root Cause Analysis
- Identifying possible and contributing causes
- Distinguishing symptoms from root causes
- Validating causes using available evidence and data
- 5 Whys Analysis
- Fishbone / Ishikawa Diagram
- Pareto Analysis and the 80/20 Principle
4. Generating Possible Solutions
- Brainstorming potential solutions
- Exploring different perspectives and alternatives
- Challenging assumptions and existing practices
- Brainwriting
- Affinity Diagram
- SCAMPER Technique
5. Evaluating Solutions and Decision Making
- Establishing criteria for evaluating solutions
- Comparing benefits, costs, risks, and feasibility
- Considering stakeholder requirements and constraints
- Evaluating possible trade-offs
- Decision Matrix / Weighted Scoring Matrix
- Impact-Effort Matrix
- Risk Matrix
6. Solution Planning and Implementation
- Translating solutions into specific actions
- Identifying required resources
- Assigning roles and responsibilities
- Establishing realistic deadlines and milestones
- Anticipating possible implementation barriers
- SMART Action Planning
- RACI Matrix
- Who-What-When Action Plan
7. Monitoring, Evaluation, and Continuous Improvement
- Establishing success measures and performance indicators
- Monitoring implementation progress
- Comparing actual results against desired outcomes
- Identifying gaps and unintended consequences
- Making corrective adjustments as needed
- PDCA Review
- Before-and-After KPI Comparison
- Capturing lessons learned and standardizing improvements
8. Problem-Solving Application Workshop
- Analyze an actual or simulated workplace problem
- Define the problem and its scope
- Conduct root cause analysis
- Prioritize key causes
- Generate possible solutions
- Evaluate and select the best solution
- Develop an implementation action plan
- Present and defend the recommended solution
Event venue & nearby stays
Mpower Learning Manila, 222 Vivaldi Residences, 628 EDSA c.or Aurora Blvd, Mandaluyong City, Philippines
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