About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
Develop the essential leadership skills needed to succeed as a first-time supervisor or manager in Calgary. Learn to lead teams, communicate clearly, delegate effectively, and manage workplace challenges. Build confidence in coaching, motivation, feedback, conflict resolution, and performance management. Apply practical leadership techniques through interactive activities and realistic workplace situations.
Key Benefits
Upon completion of this training, participants will be able to:
● Make a confident transition into first-time supervisory or management roles.
● Communicate effectively across individuals and teams.
● Delegate duties and expectations clearly while driving successful outcomes.
● Engage and motivate team members through practical, structured methods.
Target Audience
● First-time supervisors
● Newly promoted managers
● Team leaders
● Aspiring supervisors
● Coordinators advancing into leadership roles
● Professionals seeking to strengthen their basic management skills
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In-House Session
Organizations can have this course delivered exclusively for their teams, either onsite or online, with the training customized around their team's challenges and industry context.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Transitioning to a Leadership Role
Info: ● Understand the shift from individual contributor to supervisor.
● Learn expectations, responsibilities, and common challenges.
● Explore leadership behaviours that inspire trust.
● Icebreaker
Module 2: Effective Communication for Managers
Info: ● Learn communication techniques that enhance clarity and respect.
● Understand active listening and constructive messaging.
● Explore upward, downward, and lateral communication.
● Case Study
Module 3: Delegation & Work Prioritization
Info: ● Understand how to delegate tasks clearly and confidently.
● Learn prioritization techniques for effective workflow.
● Explore accountability and follow-up practices.
● Activity
Module 4: Motivating & Engaging Teams
Info: ● Learn motivation models for different employee needs.
● Explore recognition strategies that boost morale.
● Understand how to create a positive and supportive team culture.
● Simulation
Module 5: Handling Conflict & Difficult Situations
Info: ● Learn techniques to address conflict professionally.
● Understand root causes behind team disagreements.
● Explore approaches for mediating and restoring harmony.
● Role Play
Module 6: Performance Management Fundamentals
Info: ● Learn how to set clear expectations and performance goals.
● Understand feedback models for improvement and recognition.
● Explore approaches to conducting effective performance conversations.
● Activity
Module 7: Planning, Decision-Making & Team Accountability
Info: ● Learn decision-making techniques for daily management.
● Explore strategies for planning and organizing team workload.
● Understand how to build ownership and accountability in teams.
● Activity
Event venue & nearby stays
Regus – AB, Calgary – McDougall, 639 5 Ave SW, Suite 2500, Calgary, Canada
Concerts, fests, parties, meetups — all the happenings, one place.