About this Event
Course Details:
Duration: 8-hour, full-day training session
Training Mode: Face-to-face classroom session
Course Language: English
PDUs / Training Hours: 8
Certificate: Participants will receive a course Completion certificate
Refreshments: Lunch, snacks, and beverages will be provided as part of the session.
Overview
Where there are people, there’s bound to be friction. 😅
A missed deadline, a comment taken the wrong way, or tension between colleagues can quickly turn into a bigger problem.
This 1-day workshop helps you spot conflict before it escalates, understand different perspectives, and handle difficult conversations with more confidence and calm.
Through practical activities, simulations, and role plays, you’ll practise tools you can take straight back to work.
Trusted by 100+ participants.
Who Should Attend?
Anyone who wants to get better at handling workplace conflict. No prior experience needed.
Why Choose Webigates?
This isn’t a workshop where you simply sit and listen. You’ll learn by doing through role plays, simulations, and practical exercises, while the TKI® assessment helps you understand your own conflict style. You’ll leave with useful tools, templates, and a course manual you can use at work. With classroom, virtual, and on-site options, plus a Course Completion Certificate and 8 credits, the program has already helped 100+ participants build practical conflict management skills.
Ready to handle conflict with confidence?
Reserve your spot on this page today.
©2026 Webigates. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Learn from Experienced Professionals
Our sessions are led by knowledgeable industry experts, seasoned professionals, and accomplished TEDx speakers who bring valuable real-world experience to the learning environment. Drawing on their professional expertise and practical insights, our trainers make learning engaging, relevant, and applicable to today’s workplace. Participants gain practical skills, discover new ways of thinking, tackle real-world challenges, and apply their knowledge to achieve meaningful and lasting outcomes.
Agenda
1. Science Behind Workplace Conflicts:
Info: Why conflict happens and how it affects teams and performance.
2. Understanding Human Behavior:
Info: What drives the way people react, communicate, and clash.
3. Different Personality Types
Info: : How to work with people who think and act differently from you.
4. Conflict Management Styles:
Info: Identify your own style and recognize the styles of others.
5. Conflict Management Strategies:
Info: Choose the right approach for the situation in front of you.
6. Workplace Conflicts:
Info: Work through the common tensions that arise between managers and staff, teammates, and departments.
7. Conflict Resolution Agreements
Info: : Turn a conversation into a clear, lasting agreement.
8. Working with Difficult People:
Info: Stay calm, professional, and effective when the other person isn't.
9. Relationship and Reputation Management
Info: : Resolve conflict while strengthening trust and credibility.
Event venue & nearby stays
Regus ON, Toronto - Yonge & Shuter, 229 Yonge Street Suite 400, Toronto, Canada
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