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Negotiation is a vital skill that enables individuals to reach mutually beneficial agreements, resolve conflicts, and build lasting relationships. This training provides practical strategies, techniques, and insights to help participants confidently navigate various negotiation scenarios.VENUE
Mpower Training Center
222 Vivaldi Residences, EDSA cor Aurora Blvd.., Cubao, Quezon City
INCLUSIONS
For onsite:
printed handout
printed certificate
AM and PM snacks
candies and coffee
WIFI access
fastfood lunch
or via Zoom:
PDF handout
PDF certificate
OUTLINE
I. Introduction to Negotiation
What is Negotiation?
Definition and Scope of negotiation.
Importance of Negotiation in Daily Interactions
Types of Negotiation: Distributive and Integrative Approach
Win-Win versus Win-Lose Scenarios and Applications.
II. Key Principles of Effective Negotiation
The Negotiation Process Key stages: preparation, bargaining, and closure.
Recognizing the Iterative Nature of Negotiation.
Understanding Interests vs. Positions
Differentiating Hidden interests from Stated positions.
Strategies to Uncover and Address Underlying Needs.
Building Trust and Rapport
Techniques for Establishing and Maintaining Credibility.
III. Preparation for Negotiation
Gathering Relevant Data and Stakeholder Information
Defining Objectives and Identifying Potential Trade-offs
BATNA and WATNA
Best Alternative to a Negotiated Agreement
Analyzing Worst Alternative to Mitigate Negotiation Risks
Setting SMART Goals
IV. Negotiation Tactics and Communication Skills
Common Negotiation Strategies
Collaborative and Competitive Syrategies for Different Situations
Compromising and Avoiding Tactics in Context
Effective Communication Techniques
Active Listening and Reframing Responses
Using Open-ended Questions to Gain Better Insights
Dealing with Difficult Tactics
Identifying and Countering Manipulative Behaviors
Managing High-Pressure or Confrontational Scenarios Effectively
V. Emotional Intelligence in Negotiation
Understanding Emotions in Negotiation
Identifying Emotional Triggers
Managing Emotions to Maintain Focus and Composure.
The Role of Empathy
Building Rapport through Understanding the Other Party’s Perspective
Leveraging Empathy to Foster Mutual Trust and Collaboration
VI. Closing the Deal
Recognizing When to Close the Deal
Identifying signs of a Mutually-Beneficial Agreement
Understanding When to Walk Away or Accept.
Reaching and Documenting Agreements
Techniques for Ensuring Clear and Committed Agreements.
Post-Negotiation Follow-Up
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Mpower Learning, EDSA 1207, 1109 Quezon City, Philippines, Quezon City
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