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How can everyday service build customer trust—and how can company culture become part of daily operations?Join Nanyang Valley’s “Learn from Pang Dong Lai: Culture & Service Innovation” programme in Xuchang, China. This two-day learning journey combines store visits and focused sharing sessions to explore the connection between culture, people and customer experience.
🔍 Programme highlights
• Observe how products, store environments and service details address customer needs
• Explore how company values translate into management and frontline practices
• Examine team empowerment, service consistency and complaint handling
• Discover approaches to standardisation and operational improvement
📅 17–18 November 2026
📍 Xuchang, Henan, China
👥 For business owners, managers, retail leaders and customer service leaders
Bring your business challenges and discover ideas to inform improvements in your own organisation.
📩 Message us for the detailed itinerary and registration information.
咨询联系 | Contact Nanyang Valley
🇸🇬 +65 8879 9216 / +65 9114 3867
🇨🇳 +86 18621147817
WeChat 微信：TVTraining
南洋谷邀您参加「对标胖东来：文化创新 · 服务创新」两天学习之旅，走进河南许昌，通过门店观察与主题分享，探索文化、团队与客户体验之间的联系。
🔍 两天学习亮点
• 现场观察：从商品、环境与服务细节理解客户需求
• 文化落地：探索企业文化如何转化为管理行动与员工实践
• 团队赋能：学习服务传承、团队执行与客诉处理思路
• 运营创新：理解标准化管理与精细化运营的实施方法
📅 2026年11月17–18日
📍 中国·河南许昌
👥 适合企业负责人、管理者、零售及客户服务团队负责人
带着企业的实际问题出发，为自己的团队寻找可借鉴、可落地的改善方向。
📩 欢迎私信索取详细行程及报名信息。
咨询联系 | Contact Nanyang Valley
🇸🇬 +65 8879 9216 / +65 9114 3867
🇨🇳 +86 18621147817
WeChat 微信：TVTraining
#NanyangValley #PangDongLai #ServiceExcellence #CustomerExperience #CorporateCulture #企业参访 #标杆学习
服务细节如何赢得客户？企业文化如何融入每天的经营？
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