About this Event
Course Details:
Duration: 8-hour, full-day training session
Training Mode: Face-to-face classroom session
Course Language: English
PDUs / Training Hours: 8
Certificate: Participants will receive a course Completion certificate
Refreshments: Lunch, snacks, and beverages will be provided as part of the session.
Course Overview:
Getting promoted is exciting. Then reality hits. 😅
Now you're expected to delegate, give feedback, handle conflict, motivate your team, and make decisions — often without being taught how to manage people.
Management & Leadership Skills for First-Time Supervisors & Managers is a practical 1-day workshop to help you make that transition with confidence.
You'll learn to:
✅ Delegate without micromanaging
✅ Communicate and give feedback
✅ Build trust and motivate your team
✅ Handle conflict and difficult conversations
✅ Manage performance with confidence
Trusted by 100+ participants.
👥 For: First-time supervisors, new managers, team leaders, and aspiring leaders.
If you're learning to lead people for the first time, this workshop is for you.
Why Choose Webigates?
- Learn by doing — Real activities, case studies, and role plays you can use at work.
- Proven in practice — Trusted by 100+ participants.
- Made for new leaders — Focuses on the challenges you face when stepping into management.
- Flexible & recognised — Earn 8 credits and a Course Completion Certificate, with in-house options.
- Keep growing — Build on your skills with related leadership and professional development courses.
Ready to lead with confidence? Reserve your spot today.
Want this workshop for your organization? Reach out to us right way!
©2026 Webigates. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.
Learn from Experienced Professionals
Our sessions are led by knowledgeable industry experts, seasoned professionals, and accomplished TEDx speakers who bring valuable real-world experience to the learning environment. Drawing on their professional expertise and practical insights, our trainers make learning engaging, relevant, and applicable to today’s workplace. Participants gain practical skills, discover new ways of thinking, tackle real-world challenges, and apply their knowledge to achieve meaningful and lasting outcomes.
Agenda
Module 1: Transitioning to a Leadership Role
Info: Explore the shift from individual contributor to supervisor, the common challenges new leaders face, and the behaviors that inspire trust. Kicks off with an icebreaker
Module 2: Effective Communication for Managers
Info: Learn techniques for clear, respectful communication, including active listening and constructive messaging. Practice upward, downward, and lateral communication through a case study.
Module 3: Delegation & Work Prioritization
Info: Discover how to delegate clearly, prioritize for better workflow, and build accountability and follow-up habits. Reinforced with a hands-on activity.
Module 4: Motivating & Engaging Teams
Info: Understand what drives different employees, use recognition strategies that boost morale, and build a supportive team culture. Includes a simulation.
Module 5: Handling Conflict & Difficult Situations
Info: Learn to address conflict professionally, identify the root causes of disagreements, and mediate to restore harmony. Practiced through role play.
Module 6: Performance Management Fundamentals
Info: Set clear expectations and goals, use feedback models for improvement and recognition, and conduct effective performance conversations. Includes an activity.
Module 7: Planning, Decision-Making & Team Accountability
Info: Apply decision-making techniques for daily management, organize team workload, and build a culture of ownership. Wraps up with a final activity.
Event venue & nearby stays
Regus ON, Toronto - Yonge & Shuter, 229 Yonge Street Suite 400, Toronto, Canada
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