About this Event
Certificate: Course Completion Certificate
Course Delivery: Classroom | Language: English
Course Overview
This immersive one-day program is designed to equip first-time supervisors and new managers with the essential skills needed to succeed in leadership roles. Moving from an individual contributor to a leader can be challenging—this course provides the structure, tools, and confidence required to make that transition effectively.
Through practical frameworks, interactive activities, and real-world scenarios, participants will learn how to communicate clearly, delegate effectively, motivate teams, manage performance, and handle workplace challenges with professionalism and confidence.
Key Outcomes:
By the end of the program, participants will be able to:
- Transition smoothly into supervisory or managerial roles
- Communicate effectively across all levels of the organization
- Delegate tasks with clarity and accountability
- Motivate and engage teams using proven techniques
- Handle conflicts with professionalism and emotional intelligence
- Manage performance through structured feedback and coaching
- Make informed decisions and prioritize team objectives effectively
Target Audience:
This course is ideal for:
- First-time supervisors
- Newly promoted managers
- Team leaders
- Aspiring supervisors
- Coordinators transitioning into leadership roles
- Professionals seeking foundational management skills
Training Methodology
The workshop uses an engaging, hands-on approach that combines:
- Interactive discussions
- Real-world workplace scenarios
- Role plays
- Group activities
- Case studies
- Self-assessments
- Practical writing exercises
- Hands-on activities
Certification
Participants who successfully complete the training will receive a Course Completion Certificate with 8 credits.
Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break
A practical one-day workshop designed to help new managers develop essential leadership, communication, delegation, and team-management skills.
Enquire now at [email protected] for scheduling details and group discounts.
Whether training 5 or 100+, Leadership Excellence for New Managers®delivers practical frameworks and real-world application for immediate impact.
© 2026 Euro Edge Academy. All rights reserved.
Agenda
Module 1: Transitioning to a Leadership Role
Info: Understand the shift from individual contributor to leader
Learn key responsibilities, expectations, and common challenges
Explore leadership behaviors that build trust and credibility
Activities/Case Studies
Module 2: Effective Communication for Managers
Info: Develop clear, respectful, and impactful communication skills
Practice active listening and constructive messaging
Understand upward, downward, and lateral communication
Adapt communication styles to different workplace situations
Module 3: Delegation & Work Prioritization
Info: Learn how to delegate tasks with clarity and confidence
Apply practical techniques for prioritizing workloads
Establish clear expectations and accountability
Strengthen follow-up and delegation practices
Hands-on exercises and case studies
Module 4: Motivating & Engaging Teams
Info: Explore motivation techniques for different individuals and situations
Implement effective recognition strategies to boost morale
Encourage employee engagement and participation
Build a positive, inclusive, and high-performing team culture
Hands-on exercises and case studies
Module 5: Handling Conflict & Difficult Situations
Info: Address workplace conflicts professionally and constructively
Identify the root causes of team disagreements
Apply practical conflict-resolution and mediation techniques
Restore collaboration and maintain productive working relationships
Role plays and hands-on exercises
Module 6: Performance Management Fundamentals
Info: Set clear expectations and measurable performance goals
Provide effective feedback for improvement and recognition
Use coaching techniques to support employee development
Conduct structured and impactful performance conversations
Practical performance-management exercise
Module 7: Planning, Decision-Making & Accountability
Info: Apply practical decision-making techniques to everyday management situations
Plan and organize team priorities effectively
Align team activities with organizational objectives
Foster ownership and accountability within the team
Interactive decision-making and planning exercise
Event venue & nearby stays
Regus,First Edmonton Place, 10665 Jasper Ave, Edmonton, Canada
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