About this Event
Course Details:
Duration: 8-hour, full-day training session
Training Mode: Face-to-face classroom session
Course Language: English
PDUs / Training Hours: 8
Certificate: Participants will receive a course Completion certificate
Refreshments: Lunch, snacks, and beverages will be provided as part of the session.
Overview
Stop the Friction. Start Collaborating Better.
Most workplace delays, misunderstandings, and quiet frustration don’t come from external clients — they come from how we treat each other inside the organization.
Internal Customer Service is a practical 1-day workshop built for support teams and back-office staff who want to work more smoothly with colleagues. Using a self-assessment tool, you’ll discover your natural communication style and learn how to flex it so interactions become clearer, expectations stay realistic, and collaboration actually happens.
Designed For
Support team members and back-office professionals who regularly hand work across teams or depend on others to get results.
No theory overload. Just practical tools you can apply the next time you send an email, hand over a task, or sit in a cross-team meeting.
If you want fewer misunderstandings, clearer handovers, and stronger working relationships inside your organization, this workshop gives you the skills to make that shift.
Ready to improve how your team works together?
Register on Eventbrite and take the next step toward smoother internal collaboration.
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Learn from Experienced Professionals
Our sessions are led by knowledgeable industry experts, seasoned professionals, and accomplished TEDx speakers who bring valuable real-world experience to the learning environment. Drawing on their professional expertise and practical insights, our trainers make learning engaging, relevant, and applicable to today’s workplace. Participants gain practical skills, discover new ways of thinking, tackle real-world challenges, and apply their knowledge to achieve meaningful and lasting outcomes.
Agenda
Module 1 – Communicate Clearly and Confidently
Info: • How well do you actually communicate right now?
• The 5 basic principles of clear communication
• Focus on behavior, not personality
• Be specific
• Use the power of questions
• Listen actively
• Communicate assertively
Module 2 – Working Better Together
Info: • Why teamwork matters more than ever
• Treating internal colleagues as real customers
• Managing expectations inside the organization
• Understanding the 4 major behavioral styles and how to flex yours
• Mapping your internal network
• Delivering the “I care” message when you pass work along
Event venue & nearby stays
Regus ON, Toronto - Yonge & Shuter, 229 Yonge Street Suite 400, Toronto, Canada
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