About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
This Calgary-based training strengthens participants' ability to communicate effectively in high-stakes negotiations. The course covers strategic preparation, understanding the other party's motivations, de-escalating tension, and delivering persuasive, relationship-conscious proposals. By the end, participants will negotiate with greater confidence, clarity, and lasting influence
Key Benefits
- Develop persuasive communication for more effective negotiations.
- Listen actively to identify priorities, concerns, and interests.
- Handle pressure with greater emotional awareness and control.
- Strengthen relationships through trust, rapport, and credibility.
- Shape proposals that encourage collaborative and win-win solutions.
Target Audience
- Managers and Team Leaders
- Sales and Business Development Professionals
- Entrepreneurs and Consultants
- Procurement and Vendor Management Professionals
- Project Managers and Client-Facing Executives
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In-House Session
Make the training relevant to your organization through a customized in-house session tailored to your industry, team communication style, business needs, and negotiation priorities.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1 | Foundations of Negotiation Communication
Info: • Understanding negotiation psychology and human behaviour
• Exploring the key stages of negotiation
• Using tone, timing, and body language effectively
• Icebreaker Activity
Module 2 | Building Rapport & Trust
Info: • Establishing credibility and openness
• Using active listening as a negotiation advantage
• Asking questions to uncover interests and priorities
• Case Study
Module 3 | Verbal & Non-Verbal Persuasion Techniques
Info: • Using language that influences and persuades
• Managing voice, tone, and silence strategically
• Reading non-verbal cues in high-stakes discussions
• Practice Exercise
Module 4 | Managing Emotions & Conflict
Info: • Handling pressure and tension with composure
• Recognizing and diffusing manipulation tactics
• Turning disagreement into constructive dialogue
• Role Play
Module 5 | Communicating for Win-Win Outcomes
Info: • Framing proposals around mutual value
• Encouraging collaboration and compromise
• Avoiding defensive and confrontational communication
• Group Exercise
Module 6 | Negotiation Across Cultures & Teams
Info: • Navigating cultural and personality differences
• Managing virtual and cross-functional negotiations
• Maintaining professionalism across digital channels
• Case Study
Module 7 | Application & Practice
Info: • Participating in a real-world negotiation simulation
• Receiving feedback and participating in a debrief
• Creating a personal negotiation communication strategy
• Action Plan Review
Event venue & nearby stays
Regus – AB, Calgary – McDougall, 639 5 Ave SW, Suite 2500, Calgary, Canada
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