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This interactive, experiential workshop has been designed for use with people at any level in organisations and is recognised by the ILM (Institute of Leadership & Management). Suitable for new and experienced managers, as well as rising stars, this two-day course will cover four fundamental areas of leadership, including some of the most common challenges leaders face.
Delegates will leave equipped with the skills needed to deal with situations confidently and successfully.
Workshop Outcomes
Module 1 - Introduction to Leadership
Role of a Leader and Leadership Styles
Instructing and gaining commitment through Effective Communication
Motivating the team to achieve your goals
Managing own workload whilst supervising others
Module 2 - Performance Management
Engaging your teams
Recognising Good Performance
Managing Poor Performance & Poor Conduct
Module 3 - Managing Conflict
Symptoms and causes of Conflict in the Workplace
Handling Common Conflicts
Responses to Conflict
Explore the impact of position, interest and needs.
Module 4 - Handling Difficult Conversations
What is a difficult conversation and why is it “difficult”?
Preparing for and having the conversation
Managing your emotions and those of others
Setting clear expectations
Avoiding criticism and condescension
Recognising the impact of body language
This two-day course is tailored to reflect the needs of the delegates and the course content may vary as the workshop is adapted to these needs.
About the Trainer
Jo Abergel is a Recognised Provider of the ILM (Institute of Leadership & Management) and has been facilitating leadership training courses for over 30 years. Her flagship bespoke, accredited programme has been delivered multiple times in Gibraltar, across various sectors from Online Gaming Companies to Law Firms to Government Departments.
Jo coaches leaders to build on their existing skills in order to lead high performing teams, and motivate, stretch and challenge their people. In a nutshell, she aims to develop stronger, happier relationships between managers and teams. This is achieved through learning about:
- more effective communication
- delegation
- conflict resolution skills
- greater awareness of colleagues’ needs and how they may impact your business
better use of everyone’s abilities to help your workplace run more effectively and efficiently
Testimonials:
“I learnt so much, and more. We were able to reflect and relate to real life situations and I have implemented these skills straight away into my everyday life!", HMGoG attendee, 2026
"This has been the best course I have ever been to! I have learnt and taken away so much from this and used the skills instantly in my everyday life. It has given me the confidence boost I needed. I highly recommend this course and was left wanting more. !! (please extend this course we can reap the benefits of Jo's teaching style and content.) Extremely useful course! lovely lecturer!", HMGoG attendee 2026
Web: www.rocklearninggib.com
E-mail: [email protected]
Tel: (+44) 07419 993491
Investment: £599, including ILM recognition, lunch & refreshments
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Event venue
GFSB, 122 Irish Town, Gibraltar, Gibraltar
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