HSMAI Ontario: Beyond the Bottom Line: The Next Gen Leadership Advantage

Hospitality strategy is only as good as the culture executing it. Join HSMAI Ontario for an afternoon exploring the technology, people and leadership shaping what’s next for hospitality.

We begin with Jamie Clement, Senior Solutions Consultant, Amadeus, for an Industry Intelligence Update exploring how AI and autonomous travel booking are reshaping how travellers discover, plan and book hotels and what this means for Sales, Marketing and Revenue professionals.

Then we shift from technology to people with Beyond the Bottom Line: The Next Gen Leadership Advantage, featuring an exceptional panel of Ontario General Managers. We’ll explore how today’s GMs are navigating rapid change by focusing on stronger collaboration, active allyship and developing the next generation of hospitality leaders.

Featuring:

Emeline Boul, Dual General Manager, Hotel Victoria Toronto & The Anndore House

Gabriel Dayaon, General Manager, Novotel Toronto Vaughan Centre

Zorica Drapic, Area Managing Director, Revery Toronto Downtown, Curio Collection by Hilton & Canopy by Hilton, Toronto Yorkville

Patrick Cappa, Area Managing Director, Omni Hotels and Resorts at King Edward Hotel

Here are the takeaways:

What’s Next in Travel: How AI and autonomous travel booking are reshaping the guest journey.

Silos to Synergy: Breaking down barriers between Sales, Revenue and hotel Operations.

The Allyship Advantage: Moving from mentorship to active sponsorship and opening doors for others.

Next Gen Mentorship: Engaging, inspiring and retaining the next generation of hospitality leaders.

Whether you work in Sales, Marketing, Revenue, Events, hotel leadership, or as a supplier or industry partner, this afternoon is an opportunity to hear what’s changing, gain perspective from experienced leaders and connect with the people shaping hospitality’s future.

Come for the insights. Stay for the connections. We’ll wrap up the afternoon with a dedicated networking hour with fellow hospitality professionals, industry partners and our speakers.

Event venue & nearby stays

Sutton Place Hotel Toronto, 355 King Street West, Toronto, Canada

Concerts, fests, parties, meetups — all the happenings, one place.

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