About this Event
Supporting you with your bill
We’ve recently had technical issues with our billing system that have caused delays and challenges for some of our customers.
We're here to help and make things right. This is your chance to speak with us in person, ask questions and get the support you need.
Our team is ready to:
- help you understand your bill
- discuss payment support options that work for you
- answer questions about your online account.
Book some time with one of our consultants through Eventbrite. Bookings on this page are for the Customer Care Day in Melbourne City.
Date: Thursday 15 October
Time: 11am to 3pm
Location: narrm ngarrgu Library and Family Services
Address: 141 Therry Street, Meloburne VIC 3000
Each session will be 20 minutes. If we can’t solve your query in that time, we’ll make sure you know the next steps.
Please bring:
- your bill (if you have it)
- photo ID
- account details with you to discuss with our consultants.
Please note that we can only discuss specific account details with the registered account holder present.
We’ve organised events at several locations across our region with various times to suit you.
For more information and to find the full schedule for our customer care days, visit
Event venue & nearby stays
narrm ngarrgu Library and Family Services, 141 Therry Street, Melbourne, Australia
Concerts, fests, parties, meetups — all the happenings, one place.