About this Event
About the Course:
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
If you would like weekend training sessions, kindly reach out to us at for availability and scheduling.
Course Overview
This Edmonton program helps professionals handle sensitive and challenging conversations through a collaborative Motivational Interviewing approach. Participants examine how motivation, ambivalence, and readiness influence the way people respond to change.
The workshop develops practical questioning, listening, empathy, and resistance-management techniques. Interactive scenarios allow participants to practice applying MI across healthcare, HR, education, social work, and customer-facing contexts. The course finishes with an individualized plan for embedding MI into professional routines
Key Takeaways
- Build stronger professional relationships through empathy and trust.
- Recognize readiness and motivation more effectively.
- Apply structured communication techniques to challenging conversations.
- Respond to objections without undermining rapport.
- Develop an actionable plan for ongoing MI implementation
Target Audience
Healthcare and mental health professionals, HR professionals, team leaders, managers, social workers, educators, counselors, coaches, customer service staff, and sales professionals.
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In-House Session
Edmonton organizations can bring this 1-Day Motivational Interviewing training to their teams. The program can be aligned with workplace communication requirements, coaching needs, engagement challenges, and professional development goals.
📧 Contact us today to schedule a customized in-house, face-to-face session:
Agenda
Module 1: Introduction to Motivational Interviewing
Info: • Explore essential MI concepts and collaborative communication
• Understand motivation and ambivalence in different professional relationships
• Recognize factors that can restrict engagement
• Icebreaker Exercise
Module 2: Core MI Communication Techniques
Info: • Practice OARS questioning and response techniques
• Strengthen listening and empathic communication
• Address resistance in a constructive way
• Activity
Module 3: Understanding Motivation and Behavior Change
Info: • Examine internal versus external motivation
• Assess readiness for change across teams and individuals
• Link desired outcomes with personal values
• Case Study
Module 4: Applying MI in Professional Contexts
Info: • Apply MI across relevant professional environments
• Strengthen coaching, feedback, and counseling discussions
• Help individuals make self-directed decisions
• Role Play
Module 5: Overcoming Resistance and Objections
Info: • Detect reluctance and explore its underlying concerns
• Reframe objections into productive conversations
• Protect rapport during difficult exchanges
• Scenario Exercise
Module 6: Integrating MI into Daily Practice
Info: • Incorporate MI into routine professional interactions
• Improve teamwork across multidisciplinary environments
• Support engagement, adherence, and performance
• Simulation Exercise
Module 7: Personal MI Action Plan
Info: • Develop a practical roadmap for applying MI
• Set measurable goals for skill development
• Establish a plan for ongoing improvement
• Action Plan Presentation
Event venue & nearby stays
AB, Edmonton - 98 Avenue, 10611 98 Avenue 9th Floor Edmonton Alberta Canada, Edmonton, Canada
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