About this Event
Work becomes difficult when emotions are misread, avoided, or handled poorly.
Emotional intelligence shapes how people respond under pressure, give feedback, and manage conflict.
This one-day programme focuses on how emotions show up at work and how to handle them in a clear, practical way.
Programme Agenda (10:00 – 16:00)
10:00 – 10:45 | Understanding Emotional Intelligence
What emotional intelligence is in practice and how it affects behaviour, decisions, and relationships at work.
10:45 – 11:30 | Self-Awareness and Self-Regulation
Recognising emotional triggers and managing reactions in high-pressure situations.
11:30 – 11:45 | Break
11:45 – 12:45 | Social Awareness and Communication
Reading people accurately, understanding tone, and responding appropriately in different contexts.
12:45 – 13:30 | Lunch
13:30 – 15:00 | Managing Conflict and Difficult Conversations
Handling tension, giving feedback, and navigating emotionally charged situations.
15:00 – 15:45 | Practical Frameworks
Simple approaches to apply emotional intelligence in meetings, leadership, and team interactions.
15:45 – 16:00 | Close & Certification
Who Should Attend
Professionals looking to improve how they manage themselves and interact with others at work, including:
— Managers and team leads
— HR and People professionals
— Project managers
— Senior leaders
What You Will Gain
— Understand how emotions affect behaviour at work
— Recognise and manage your own responses
— Read situations and people more accurately
— Handle conflict and feedback more effectively
— Apply practical techniques in day-to-day work
FAQs
What is emotional intelligence in the workplace?
It is the ability to recognise, understand, and manage your own emotions, as well as respond effectively to others.
Why is emotional intelligence important at work?
It affects communication, leadership, teamwork, and how people handle pressure and conflict.
Can emotional intelligence be learned?
Yes. It can be developed through awareness, practice, and applying practical techniques.
Is emotional intelligence training useful for managers?
Yes. It helps managers handle difficult conversations, support teams, and make better decisions under pressure.
What is a CPD certified emotional intelligence course?
It is a professional development programme that meets recognised standards and provides a certificate upon completion.
Event Venue & Nearby Stays
26 Store St, 26 Store Street, London, United Kingdom
GBP 379.90
