About this Event
Emotional intelligence plays an important role in building strong workplace relationships, communicating effectively and responding thoughtfully to professional challenges. This Emotional Intelligence and Workplace Relationships session explores self-awareness, emotional regulation, empathy, active listening and constructive communication. Through practical activities, role-plays, simulations and workplace scenarios, you will learn to recognise emotional triggers, understand different perspectives, handle disagreements and approach difficult conversations with greater confidence. These skills can help you strengthen teamwork, respond constructively to feedback, manage misunderstandings and maintain respectful professional relationships. Whether you are a manager, team leader, HR professional or business professional, this session offers practical approaches you can apply to everyday workplace interactions.
01 | The Session At A Glance
Session Detail
Location
San Francisco, CA, USA
Duration
1 Full Day – 8 Hours
Delivery
Instructor-led classroom training
Format
In person classroom training (Virtual session available upon request)
Language
English
Credits
8 PDUs / Training Hours
Certification
Course Completion Certificate
Refreshments
Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
NOTE: The course will be delivered by experienced local trainers.
We aim to assign a qualified professional trainer based in or near the advertised training location. The trainer’s details and professional profile will be shared with registered participants before the session.
02 | Why This Session?
Emotional intelligence influences how professionals understand emotions, communicate with colleagues and respond to workplace challenges. Recognising emotional responses and considering different perspectives can support respectful communication and effective working relationships.
This session focuses on four practical areas:
- Developing self-awareness and emotional regulation.
- Understanding empathy and different perspectives.
- Communicating constructively during challenging conversations.
- Managing feedback, disagreements and professional relationships.
03 | What You Can Take Into Your Work
By the end of this session, participants will be able to:
- Explain the main components of emotional intelligence in the workplace.
- Identify personal emotional responses and potential triggers.
- Apply emotional regulation techniques during professional interactions.
- Recognise the role of empathy in understanding colleagues' perspectives.
- Use active listening and respectful communication in workplace conversations.
- Develop constructive approaches to feedback and disagreements.
- Identify practical ways to maintain professional relationships across different workplace situations.
04 | Is This Session For You?
Business Leaders and Executives
Explore how emotional awareness and empathy influence leadership communication, stakeholder relationships and workplace decisions.
Managers and Department Heads
Develop approaches to understanding employee perspectives, responding thoughtfully and handling challenging conversations.
Team Leaders and Supervisors
Practise recognising emotional responses, listening to team members and maintaining respectful working relationships.
Project and Programme Managers
Explore emotional intelligence in stakeholder communication, cross-functional collaboration and the management of differing expectations.
HR and People Professionals
Apply empathy and emotional awareness to employee conversations, feedback discussions and workplace relationship challenges.
Business and Operations Professionals
Develop practical approaches to managing emotions, communicating respectfully and collaborating with colleagues.
05 | The Strive Wisdom Approach
Practical
Explore workplace scenarios involving emotional responses, communication challenges and professional relationships.
Human-Centred
Consider empathy, self-awareness and the perspectives of colleagues when navigating workplace interactions.
Responsible
Examine how emotional regulation, respectful communication and appropriate responses contribute to professional conduct.
Workflow-Oriented
Connect emotional intelligence to everyday responsibilities, including meetings, feedback conversations, teamwork and conflict management.
Applied
Use structured activities to reflect on emotional responses and consider practical approaches for workplace situations.
06 | From Individual Learning To Team Practice
In-House Session
Want to train your entire team?
Strive Wisdom can deliver this session as an in-house programme tailored to an organisation's team responsibilities, workplace relationships and communication requirements.
The programme can address situations such as feedback conversations, interpersonal misunderstandings, team collaboration, differing viewpoints and emotionally challenging workplace interactions.
Examples and activities can be aligned with the organisation's professional context and the relationship-management responsibilities of participating teams.
Contact us at [email protected] to explore in-house training options or get answers to your questions.
© 2026 StriveWisdom. All Rights Reserved.
Agenda
The Seven Practical Areas
Module 1: Understanding Emotional Intelligence
Info: • Understand the core components of emotional intelligence.
• Recognise how emotions influence workplace behaviour.
• Identify the connection between emotional awareness and professional relationships.
• Icebreaker
Module 2: Self-Awareness and Emotional Triggers
Info: • Identify personal emotional responses.
• Recognise situations that may trigger frustration or stress.
• Examine how emotional reactions influence communication.
• Hands-On Activity
Module 3: Emotional Regulation and Self-Management
Info: • Recognise emotional responses before reacting.
• Explore techniques for maintaining composure.
• Apply thoughtful responses to challenging situations.
• Simulation
Module 4: Empathy and Understanding Others
Info: • Recognise different perspectives and emotional cues.
• Practise listening without making premature judgements.
• Consider how empathy supports workplace relationships.
• Role Play
Module 5: Communication and Interpersonal Relationships
Info: • Use active listening in professional conversations.
• Communicate feelings and concerns respectfully.
• Develop constructive approaches to feedback.
• Group Discussion
Module 6: Managing Conflict and Difficult Conversations
Info: • Identify emotional factors in workplace disagreements.
• Recognise how assumptions can intensify misunderstandings.
• Explore respectful responses to differing viewpoints.
• Case Study
Module 7: Applying Emotional Intelligence at Work
Info: • Apply emotional awareness to everyday interactions.
• Identify opportunities to improve workplace relationships.
• Develop practical approaches to ongoing self-reflection.
• Workshop Exercise
Event venue & nearby stays
Regus - CA, San Francisco - Mid-Market, 1390 Market Street, Suite 200, San Francisco, United States
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