About this Event
Ready to turn your customer service into your competitive edge?
"Elevating the Experience: White Glove Customer Service for Entrepreneurial Success" equips entrepreneurs, managers, and frontline staff with the tools, strategies, and mindset needed to deliver luxury-level customer care — what we call "white glove service" — at every touchpoint.
Week 4: Leading with Impact for Sustainable Growth
Empowered Teams, Empowered Profits
Learn how business owners and managers build engaged teams that deliver service excellence consistently, without burning out.
This capstone session brings the series full circle — connecting the white glove standard from Week 1 to a sustainable, people-first strategy for long-term growth.
Focus Areas
The Importance of Employee Engagement
Why engaged employees are the foundation of consistent, high-quality customer service.
Gaining Employee Buy-In: Happy Employees = Happy Customers
Practical strategies for building genuine buy-in from your team — not just compliance.
The Importance of People Leadership to Enhance Delivery of Customer Service Excellence
How strong leadership directly shapes the customer experience your team delivers.
Building a Culture of Accountability, Empowerment & Financial Growth
Creating a team culture where ownership, empowerment, and profitability reinforce each other.
Who Should Attend
Whether you run a restaurant, boutique, service agency, large corporation, or e-commerce store, this workshop will help you raise the standard and drive customer loyalty, referrals, and long-term revenue growth.
Participants will leave with actionable insights, tailored communication techniques, and customer service frameworks they can implement immediately.
🎤 Meet Your Facilitator: Sharifa Manning
As a certified customer service professional & coach, Sharifa has dedicated herself to leadership — bringing 25+ years of customer service experience building high-performing teams, customer journeys, and Call Flow processes for small businesses, entrepreneurs, contact call centers, and corporate organizations.
Event venue & nearby stays
Sheridan College - Davis Campus, 7899 McLaughlin Road, Brampton, Canada
Concerts, fests, parties, meetups — all the happenings, one place.